Emerson Stephens
Savannah
Summary
Dynamic leader with expertise in staff management and customer service, honed at Claire's Stores Inc. Achieved operational efficiency and increased sales through strategic training and merchandising. Proven ability to mentor teams, enhance service quality, and drive results. Goal-oriented professional with a track record of optimizing store performance and elevating customer experiences.
Overview
9
9
years of professional experience
Work History
Supervisor
Aeropostale
01.2026 - Current
- Supervised daily operations to ensure compliance with company standards and policies.
- Trained and mentored team members to enhance product knowledge and customer service skills.
- Monitored inventory levels, coordinating restocking efforts to maintain optimal product availability.
- Implemented visual merchandising strategies to drive sales and improve store presentation.
Waitress
El Nopal Family Mexican Restaurant
Kennesaw, GA
03.2025 - 12.2026
- Greeted and seated guests efficiently to enhance dining experience.
- Took accurate food and drink orders using point-of-sale system.
- Delivered meals promptly while maintaining high service standards.
- Assisted in maintaining cleanliness and organization of dining area.
Manager
Claires Stores Inc
Dallas, GA
01.2020 - 2023
- Led team in achieving operational efficiency and optimizing store layouts to enhance customer experience.
- Implemented training programs to develop staff skills and improve service quality across multiple locations.
- Analyzed sales data to identify trends, informing strategic decisions for inventory management and merchandising.
- Coordinated with marketing teams to execute promotional campaigns that drove store traffic and increased sales revenue.
Waitress
Rodney’s BBQ
Dallas, GA
03.2018 - 2023
- Collaborated with kitchen staff to ensure order accuracy and timely service.
- Responded to customer inquiries and resolved issues professionally.
- Adapted quickly to changing environments during peak service hours.
- Learned menu items thoroughly to provide informed recommendations to guests.
Education
High School Diploma -
East Paulding High School
Dallas, GABachelor of Science - Nursing
South College
Knoxville, TNSkills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
Timeline
Supervisor
Aeropostale
01.2026 - Current
Waitress
El Nopal Family Mexican Restaurant
03.2025 - 12.2026
Manager
Claires Stores Inc
01.2020 - 2023
Waitress
Rodney’s BBQ
03.2018 - 2023
High School Diploma -
East Paulding High School
Bachelor of Science - Nursing
South College