Summary
Overview
Work History
Education
Skills
Timeline
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Emi Grace Howard

Emi Grace Howard

Flowery Branch

Summary

I offer a strong foundation in communication and customer service. I am eager to learn and develop in a professional setting. I bring an understanding of telecommunication systems and the ability to quickly adapt to new technologies. Ready to use and develop skills in call management and customer interaction in the receptionist role.



Overview

2
2
years of professional experience

Work History

PBX Operator/Spa Receptionist

Legacy Lodge
05.2025 - 06.2025
  • Operated PBX system to manage incoming and outgoing calls efficiently.
  • Assisted guests with inquiries, ensuring high-quality customer service.
  • Coordinated communication between departments to facilitate smooth operations.
  • Maintained up-to-date knowledge of hotel services to provide accurate information.
  • Enhanced guest satisfaction through effective communication and problem-solving skills.
  • Maintained cleanliness of reception area, contributing to an inviting atmosphere for guests.
  • Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
  • Handled payments and processed credit card transactions.
  • Communicated with spa team members if clients canceled or changed appointment times.
  • Updated customer records and maintained accurate client information.

Sales Associate

Earthbound Trading
05.2024 - 09.2024
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to build rapport and loyalty.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Sales Associate

Lush Fresh Handmade Cosmetics
08.2023 - 11.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Education

High School Degree

West Hall High School
Oakwood, GA
05-2023

Skills

  • Operating switchboards
  • Telephone operations
  • Answering questions
  • Strong telephone etiquette
  • Making appointments
  • Managing phone systems
  • Excellent phone demeanor
  • Front desk operations

Timeline

PBX Operator/Spa Receptionist

Legacy Lodge
05.2025 - 06.2025

Sales Associate

Earthbound Trading
05.2024 - 09.2024

Sales Associate

Lush Fresh Handmade Cosmetics
08.2023 - 11.2023

High School Degree

West Hall High School

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Emi Grace Howard