Emil Greene
Atlanta
Summary
Results-driven Sr Specialist-RAN Engineer with proven expertise in quality assurance, analytical thinking, and problem-solving. Enhanced team productivity through effective triage strategies and targeted training programs.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Sr Specialist-RAN Engineer
AT&T
Atlanta, GA
01.2015 - Current
- Delivered high-quality results consistently by adhering to strict quality control measures and industry best practices.
- Enhanced team productivity by implementing efficient triage strategies.
- Enhanced team skill sets with targeted training programs, elevating overall productivity and project outcomes.
- Followed all company policies and procedures to deliver quality work.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
SR SPECIALIST SOURCING MANAGEMENT
AT&T Mobility
White Plains, NY
01.2014 - 12.2014
- Collaborated with cross-departmental teams in developing cohesive strategies aimed at achieving long-term organizational goals.
- Coordinated with regulatory bodies to ensure compliance with industry standards, mitigating risk and safeguarding company's reputation.
- Coordinated with vendors to ensure projects were completed on schedule and invoices were processed promptly.
Field Engineer
AT&T Mobility
New York, NY
05.2001 - 12.2013
- maintained network infrastructure to enhance connectivity and reliability.
- Collaborated with cross-functional teams to troubleshoot and resolve technical issues efficiently.
- Trained new team members / engineers on maintenance practices and safety protocols.
- Delivered high-quality field services, ensuring all projects were completed on time and within budget constraints.
- Established rapport with clients by maintaining open lines of communication and addressing concerns promptly and professionally.
- Reduced downtime with proactive maintenance and regular equipment inspections.
Education
No Degree - Mass Communication
Virginia Commonwealth University
Richmond, VASkills
- Accountability
- Analytical thinking
- Best Practices and Standards
- Business Oriented
- Decision Making and Critical Thinking
- Quality assurance
- Technical communication
- Coaching and mentoring
- Cross-Functional Integration
- Relationship Management
- Problem-solving
- Time management
- Business Process Improvements
Certification
Transformation Learning Series: Technology Transformations Track
Timeline
Sr Specialist-RAN Engineer
AT&T
01.2015 - Current
SR SPECIALIST SOURCING MANAGEMENT
AT&T Mobility
01.2014 - 12.2014
Field Engineer
AT&T Mobility
05.2001 - 12.2013
No Degree - Mass Communication
Virginia Commonwealth University
Individual Achievement 2024
I consistently bring a positive and professional attitude to the team and am willing to go above and beyond whenever needed. As a subject matter expert within the team, I play a key role in addressing high-level escalations that require immediate attention. I strive to provide detailed and precise triage responses that offer clarity to my audience and contribute to efficient, timely resolutions. I take pride in maintaining a high level of professionalism and personal accountability in all aspects of my work. In addition to being a strong individual contributor, I also serve as a valuable training resource for new team members, which is critical to the team’s continued success. When conducting training, I ensure that processes are covered thoroughly and with a high degree of quality, helping new team members build confidence and achieve success more quickly. I make every effort to ensure work is addressed promptly, and I communicate effectively with both peers and leadership. I am also willing to take on additional special projects as needed and consistently deliver them in a timely manner. Throughout my work, I strive to demonstrate honesty, integrity, and a strong commitment to excellence.