Emilia Garza Valdes
Kennesaw
Summary
Accomplished professional with expertise in customer service and conflict resolution. Excelled in multitasking and enhancing guest satisfaction. Proven track record in mentoring and safety management, achieving high customer satisfaction scores. Proficient in first aid administration and water rescue techniques, ensuring a safe and welcoming environment.
Developed exceptional interpersonal and organizational skills in fast-paced restaurant environment. Proficient in managing guest relations and coordinating reservations while maintaining welcoming atmosphere. Eager to bring these transferable skills to new professional setting.
Overview
2026
2026
years of professional experience
Work History
Restaurant Hostess
Eduardo Garza
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
Lifeguard Assistant Manager
Kirby Fouser
05.2024 - 09.2025
- Maintained detailed records of incidents, injuries, and near-drownings for review by management and compliance purposes.
- Upheld a strong culture of safety by actively participating in ongoing professional development courses and certifications in life-saving techniques.
- Evaluated lifeguard performance regularly, providing constructive feedback on areas of improvement to maintain high skill levels among staff members.
- Mentored junior lifeguards, sharing valuable insights and experiences to help them grow in their roles and perform more effectively.
- Coordinated staff meetings to discuss updates on policies, procedures, and best practices in lifesaving techniques.
- Achieved high customer satisfaction scores by addressing patron concerns promptly and professionally.
- Scheduled, coordinated and conducted in-service training for 15 lifeguards to promote full competence in first aid, CPR, and water rescue techniques.
Education
J.D. - Law
Kennesaw State University
Kennesaw, GASkills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Conflict resolution
- Complex Problem-solving
- Personal presentation
- Chemical handling
- Water rescue techniques
- AED operation
- First aid administration
- Verbal and written communication
- Relationship building
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Lifeguard Assistant Manager
Kirby Fouser
05.2024 - 09.2025
Restaurant Hostess
Eduardo Garza
J.D. - Law
Kennesaw State University
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