Emilia Rodriguez
Warner Robins
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Reliable and enthusiastic professional with experience in reception, concierge and customer service areas. Skilled in customer engagement, problem resolution and various software operations. Known for remaining poised and calm in busy environments.
Positive and upbeat professional successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning, and communication skills.
Well-rounded professional committed to interacting with guests and resolving issues to propel customer satisfaction. Smoothly resolves issues, greets guests and oversees reception at busy establishments. Polished and tolerant when handling high-stress situations using appropriate responses.
Overview
4
4
years of professional experience
2013
2013
years of post-secondary education
Work History
Guest Service Representative
Pilot Travel Center
Byron
04.2023 - Current
- Assisted customers with inquiries and provided information about services offered.
- Processed transactions accurately and efficiently using point-of-sale systems.
- Maintained cleanliness and organization of customer areas and product displays.
- Collaborated with team members to improve service delivery and operational efficiency.
- Resolved customer complaints promptly to ensure satisfaction during visits.
- Monitored inventory levels and reported shortages to management for timely restocking.
- Educated customers about loyalty programs and promotional offers available at the center.
- Trained new employees on company policies, customer service standards, and procedures.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Resolved guest complaints in a professional manner.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Greeted walk-in and phone guests, determining interests and needs.
- Provided assistance to guests throughout their stay.
- Maintained cleanliness of lobby area and front desk counter.
- Invited guests to join loyalty programs and special promotions to stay connected.
- Provided guidance to new team members on how to perform tasks correctly.
Cashier
Hobby Lobby
Warner Robins
08.2021 - 01.2023
- Processed customer transactions efficiently at checkout stations.
- Maintained accurate cash drawer and performed daily reconciliations.
- Assisted customers with product inquiries and store navigation.
- Collaborated with team members to improve customer service quality.
- Handled returns and exchanges following store policies and procedures.
- Promoted loyalty programs to enhance customer engagement and retention.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
Middle Georgia Tech
Warner Robins, GA 01.2012 - 09.2014
Crawford County High School
Roberta, GASkills
- Point-of-sale systems
- Customer service
- Transaction processing
- Inventory management
- Customer relationship management
- Team collaboration
- Loyalty program promotion
- Complaint resolution
- Effective communication
Languages
Spanish
Native/ Bilingual
Timeline
Guest Service Representative
Pilot Travel Center
04.2023 - Current
Cashier
Hobby Lobby
08.2021 - 01.2023
Middle Georgia Tech
01.2012 - 09.2014
Crawford County High School