Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Emilie Lineweaver

Kennesaw

Summary

Dynamic customer service professional with a proven track record at Publix, Kennesaw, excelling in guest relations and team collaboration. Recognized for exceptional communication skills and flexibility, I consistently enhance customer experiences while training new staff. Proficient in cash register operation, I drive sales and foster repeat business through engaging interactions.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Entertainment Staff Member

PBR ATLANTA
Atlanta
04.2025 - Current
  • Greet guests upon arrival and provided tour of facility.
  • Collaborate with other staff members on projects related to improving customer experience at the entertainment facility.
  • Provide customer service to guests in response to inquiries about services offered by the entertainment facility.
  • Engage in injury prevention practices, including proper warm-up routines and use of protective equipment as needed.
  • Memorize complex dance sequences and executed them with precision during live performances.
  • Provide excellent customer service to ensure satisfaction.
  • Enforce minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Develop rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Communicate effectively with other dancers to ensure smooth transitions between moves.
  • Learning choreography quickly and adapted to changes in choreography seamlessly by maintaining physical and mental flexibility.
  • Working closely with choreographers to perfect performance of dance moves.

Cashier/customer Service

Publix
Kennesaw
07.2023 - 03.2025
  • Issued receipts, refunds, credits, and change to customers efficiently. Processed merchandise returns and exchanges per store policies.
  • Operated cash register accurately, processing payments through various methods and followed company security procedures for handling large sums of money.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Maintained cleanliness of checkout area, including countertops and registers.
  • Greeted customers and addressed inquiries about products and services.
  • Resolved customer complaints professionally in alignment with company policy.
  • Trained new team members on cash register operation and customer service.
  • Promoted loyalty programs to enhance customer engagement and sales potential.
  • Recognized by management for providing exceptional customer service.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Worked closely with front-end staff to assist customers.
  • Performed other duties as assigned by management.
  • Answered customer inquiries regarding store policies and procedures.
  • Stocked shelves with merchandise when needed.

Barista/cashier In-store & Drive-thru

Dunkin' Donuts
Kennesaw
09.2022 - 11.2022
  • Adhered to health department regulations concerning sanitation standards. Followed safety procedures while operating machinery such as grinders and espresso machines.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
  • Operated cash registers to process customer payments.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Monitored inventory levels of supplies and restocked when necessary.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Stocked customer service stations with paper products or beverage preparation items.
  • Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
  • Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.

Education

High School Diploma -

North Cobb High School
Kennesaw, GA
07-2023

Some College (No Degree) - World Languages

Kennesaw State University
Kennesaw, GA

Skills

  • Customer service
  • Team collaboration; Strong teamwork and work ethics
  • Cash register operation
  • Effective communication
  • Employee training; Leadership qualities
  • Flexibility
  • Sales experience
  • Food and beverage experience
  • Engaging personality
  • Guest relations
  • First aid training

Certification

  • Certified in Early Childhood

Languages

French
Limited
spanish
Limited

References

References available upon request.

Timeline

Entertainment Staff Member

PBR ATLANTA
04.2025 - Current

Cashier/customer Service

Publix
07.2023 - 03.2025

Barista/cashier In-store & Drive-thru

Dunkin' Donuts
09.2022 - 11.2022

High School Diploma -

North Cobb High School

Some College (No Degree) - World Languages

Kennesaw State University

Similar Profiles

CREATE PROFILE
Emilie Lineweaver