Emilie Trawick
Brunswick
Summary
Customer-focused professional with experience in retail and reception roles. Skilled in enhancing customer experiences, resolving issues, and managing inventory to streamline operations. Committed to fostering a positive shopping environment and driving sales through effective communication and teamwork.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Tonya Treasures
Brunswick
02.2022 - Current
- Assisted customers in selecting and purchasing jewelry items.
- Managed inventory levels and organized merchandise displays.
- Provided product knowledge and recommendations to enhance customer experience.
- Processed transactions accurately and efficiently using point-of-sale systems, ensuring smooth customer experiences.
- Maintained clean and inviting store environment for shoppers.
- Collaborated with team members to achieve sales goals and improve service.
- Responded to customer inquiries and resolved issues promptly, improving overall service quality.
- Trained new associates on store policies and procedures effectively.
- Greeted each customer and assisted in locating requested items, enhancing customer satisfaction and retention.
- Assisted customers with finding the right product for their needs.
- Handled customer complaints in a professional manner.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Completed transactions in an efficient manner while providing excellent customer service.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Demonstrated knowledge of store products and services.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Beach Club Front Desk Receptionist
Sea Island Beach Club
Sea Island
10.2023 - 07.2025
- Greeted guests warmly, facilitating smooth check-in procedures and enhancing first impressions.
- Managed phone calls, effectively directing inquiries to appropriate departments to ensure timely assistance.
- Maintained front desk appearance and organized reception area efficiently.
- Provided visitors with comprehensive information about services and facilities, improving their overall experience.
- Processed guest registrations and maintained accurate records in the system.
- Collaborated with team members to ensure smooth daily operations at reception.
- Answered incoming calls, redirected callers to appropriate personnel or departments, and took messages.
Cashier
Summer Waves Water Park
Jekyll Island
05.2021 - 07.2024
- Processed customer transactions accurately using point-of-sale systems.
- Handled cash, credit, and digital payments securely and efficiently.
- Provided exceptional customer service by addressing inquiries and resolving issues.
- Executed multiple tasks including taking orders, preparing drinks and food items, and ringing up purchases to streamline operations.
- Ensured cleanliness and organization of cashier area and dining space to enhance customer experience.
- Maintained cleanliness of work area throughout shift.
- Coordinated with team members to facilitate efficient service during peak hours.
- Assisted in inventory management by restocking supplies regularly.
- Trained new staff on cashier procedures and customer service standards.
Education
Bachelor of Nursing (In Progress) - Nursing Practice
Georgia Southern University
Statesboro, GA12-2027
High School Diploma -
Brunswick High School
Brunswick05-2024
Skills
- Customer service
- Product knowledge
- Sales support
- Sales tracking
- Customer needs assessment
- Inventory management
- Training new staff
- Time management
- Team collaboration
- Conflict resolution
- Professional communication
Affiliations
- Alpha Delta Pi Member
- Travel and high school varsity softball
- Intramural softball for ADPi
- National Honors Society Junior and Senior year of High School
- Volunteered over 40 service hours with Cru in Guatemala for mission trip
Accomplishments
- President's Award (all A's in college)
- Dean's List two semesters in a row
- Graduated High School with advanced honors
Certification
- CPR certified by the American Heart Association in 2025
Timeline
Beach Club Front Desk Receptionist
Sea Island Beach Club
10.2023 - 07.2025
Retail Sales Associate
Tonya Treasures
02.2022 - Current
Cashier
Summer Waves Water Park
05.2021 - 07.2024
Bachelor of Nursing (In Progress) - Nursing Practice
Georgia Southern University
High School Diploma -
Brunswick High School