EMILY ARNETH
Acworth
Summary
I am a vibrant and sociable individual who thrives on creating knowledgeable experiences and ensuring exceptional care for customers. I understand that I play a pivotal role in shaping the overall customer experience, and I take this responsibility seriously. I am agile and adaptable, always ready to learn and master new techniques to enhance my reliability and beneficiary for the company. Accommodating others brings me immense joy, and seeing the satisfaction of fellow coworkers and customers is the ultimate reward. I am committed to going above and beyond to ensure that an establishment is a go-to destination for exceptional service. It would be my pleasure to bring my outgoing nature, friendly demeanor, and passion for leaving a lasting positive impression on a company and valued customers if given the opportunity!
Overview
4
4
years of professional experience
Work History
Service Representative
Planet Fitness Gym
01.2024 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
PACKAGE HANDLER
FedEx
02.2023 - 05.2023
- Unloaded trucks and handled packages up to 100 pounds
- Handled larger packages (IC) requiring special handling due to size/height of box or due to damage
- Adhered to all safety requirements in industrial production environment
- Supported team and management as needed due to shifting production requirements
- Maintained flexible approach to changing scheduling and shift needs.
- Contributed to achieving company safety goals through diligent adherence to safety protocols and guidelines.
- Maximized storage space utilization by organizing packages in a logical, systematic manner according to size and weight.
LEAD HOSTESS
Intown Golf club, LLC
03.2022 - 01.2023
- Greeted and seated private golf club members at indoor bays or dining area
- Facilitated larger group meetings and special events for private bookings
- Maintained clean and organized display of merchandise
- Sold clothes and golf accessories at the hostess area
- Handled cash and credit card transactions up to $1,000.
- Helped create outstanding customer experience while checking in, during the visit, at check out and upon leaving
- Interacted with all customers and staff in a professional and efficient manner receiving much praise.
HOSTESS
HOBNOB
06.2021 - 12.2021
- Commuted to work in a consistent and reliable manner including on call availability
- Greeted guests at door
- Processed online or phone orders for take-out
- EMILY ARNETH Page 2 × Handled online, phone or in person reservations
- Processed cash and credit card transactions
- Cleaned menus, entrance area and hostess area
- Greeted guests upon leaving and thanked them for their visit..
HOSTESS
Doros Italian Restaurant
01.2021 - 05.2021
- Greeted guests at door and seated them noting their seat preferences
- Processed online or phone orders for take-out.
- Handled online, phone or in person reservations
- Processed cash and credit card transactions
- Cleaned menus, entrance area and hostess area
- Greeted guests upon leaving and thanked them for their visit..
HOSTESS
Ranchero Mexican Restaurant
01.2020 - 11.2020
- Greeted guests at the door at busy Mexican restaurant
- Seated guests according to preference
- Accommodated large group seating
- Prepared take away orders and bagged up leftover containers
- Cleaned menus, entrance area and hostess area
- Greeted guests upon leaving and thanked them for their visit.
Education
Business Education
North Cobb High School
Kennesaw, GASkills
- TOTAL EXPERIENCE – 3 years of Customer Service experience in person, by phone and online
- VALUE CREATION – Proactively welcome customers and maintain welcoming environment to ensure repeat customers for business proprietors SERVICING THE CLIENT – Attentive to and assisting with finding resolutions to best serve customers’ needs Provide outstanding customer experience CUSTOMER SERVICE – Take ownership of customer interaction on the telephone, in person and online In hospitality, promptly respond to customers’ requests for seating arrangements and other services as needed ADMIN AND ORGANIZATION – Maintain clean, safe and organized work environment and facilities Follow instructions and execute with minimum supervision Shift work as needed Dependable and On Time COMPUTER EXPERIENCE – MacBook; MS Office; MS Outlook, Mail & Calendar, Google, Mail & Calendar; POS Register Transactions; Remote Learning; MS Teams (Chat & Video Conferencing); Various Job Searching Platforms, Zoom Calling
Languages
German
Native or Bilingual
Timeline
Service Representative
Planet Fitness Gym
01.2024 - Current
PACKAGE HANDLER
FedEx
02.2023 - 05.2023
LEAD HOSTESS
Intown Golf club, LLC
03.2022 - 01.2023
HOSTESS
HOBNOB
06.2021 - 12.2021
HOSTESS
Doros Italian Restaurant
01.2021 - 05.2021
HOSTESS
Ranchero Mexican Restaurant
01.2020 - 11.2020
Business Education
North Cobb High School
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