Emily Barnes

Oversaw multiple client relationships and mystery shopping programs to drive engagement.

Managed budgets efficiently, ensuring optimal resource allocation across programs.

Led multiple teams of validators to enhance program accuracy and integrity.

Achieved weekly, monthly, and quarterly quotas consistently through strategic planning.

Edited mystery shopping reports for grammatical accuracy and adherence to guidelines.

Ensured compliance with shopper guidelines during report evaluations.

Facilitated feedback loop with client services to enhance research data quality.

Collaborated with team of 20 quality assurance validators to uphold editing KPIs.