Emily Cline
Winder
Summary
Results-oriented Specialist with exemplary financial analysis and communication skills. Respectful professional skilled assisting customers with loan portfolios by running credit applications and developing reports.
Overview
25
25
years of professional experience
Work History
DOT Specialist
XKIG
Duluth, GA
02.2025 - Current
- Ensured DOT compliance for fleet of vehicles through regular inspections and documentation.
- Oversaw registration process for fleet vehicles to ensure compliance with regulations.
- Completed IFTA applications to facilitate compliance with transportation regulations. Assisted in processing tag and title applications to support vehicle registration. Provided administrative support to ensure timely submission of necessary documentation.
- Managed accounts payable processes for tolls and citations, ensuring timely payments.
- Oversaw field coordination to ensure vehicle compliance with regulatory standards.
- Executed database maintenance tasks to ensure data integrity and system performance.
- Assisted in generating reports to support team objectives. Created documentation to streamline reporting processes. Collaborated with colleagues to gather necessary data for reports.
Assistant Office Manager
Empire Steel
Dacula, GA
12.2020 - 08.2024
- Directed contract and price negotiations with office vendors and service providers to optimize operational costs.
- Assisted in organizing office operations and procedures to maintain efficient office services. Supported payroll preparation and managed correspondence effectively. Helped design filing systems and monitored clerical functions.
- Oversaw relationships with recurring clients and initiated follow-ups with prospective clients.
- Executed reconciliation of financial records to uphold integrity of financial statements.
Credit Specialist
Mingledorff's Inc
01.2017 - 12.2020
- Negotiate interest rates and payment plans that account for the potential risks identified earlier with 98% accuracy.
- Supervising the repayment of funds and contacting defaulters to tend to their accounts with urgency.
- Develop, maintain, and supervise credit underwriting guidelines and processes.
- Undertake risk analysis using regional, sector-specific, environmental, and other financial data.
Senior Returns Specialist
Jaipur
01.2014 - 01.2017
- Coordinate return products from a variety of customers and locations with differing return shipment methods.
- Assess RMA requests submitted by customers in accordance with 30 or 60-day return policy.
- Communicate with customers, vendors, and other departments to resolve any issues or inquiries related to returns, and following up with customers maintaining 100% customer satisfaction and loyalty.
Customer Service Supervisor
Transworld Systems
01.2001 - 01.2014
- Provide excellent customer service through online chat platform, assisting members with inquiries, account management, and technical issues, resulting in a 95% customer satisfaction rating.
- Escalate technical issues to engineering team and communicated solutions to members, resulting in a 30% decrease in average resolution time.
- Draft support articles and assisted in creating member tutorials, improving overall member experience and reducing support ticket volume by 15%.
Education
High School Diploma -
Shiloh High School
Snellville, GASkills
- Data Analytics
- Relationship Management
- Operating Procedures
- Risk Analysis
- Complaint resolution
- Audit reporting
- Quality assurance
- Compliance monitoring
Timeline
DOT Specialist
XKIG
02.2025 - Current
Assistant Office Manager
Empire Steel
12.2020 - 08.2024
Credit Specialist
Mingledorff's Inc
01.2017 - 12.2020
Senior Returns Specialist
Jaipur
01.2014 - 01.2017
Customer Service Supervisor
Transworld Systems
01.2001 - 01.2014
High School Diploma -
Shiloh High School