EMILY D'Azzo
Hazlehurst
Summary
Results-driven professional with strong communication and problem-solving skills. Experienced in delivering high-quality customer service while managing multiple tasks effectively. Focused on fostering collaboration and enhancing team performance to achieve efficiency and quality standards.
Overview
10
10
years of professional experience
Work History
Tutor
Amplify Tutoring
Remote
02.2026 - 05.2026
- Facilitated one-on-one sessions focusing on critical subjects like math and science.
- Implemented engaging tutoring strategies to enhance student comprehension and retention.
- Monitored student progress through regular assessments and feedback sessions.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
- Enhanced students'' understanding of subject matter by incorporating real-world examples into lessons.
Customer Service Representative
Carnival Cruise Line
Remote
05.2025 - 01.2026
- Resolved customer complaints and inquiries efficiently while maintaining a courteous demeanor.
- Communicated effectively with customers through strong verbal and written skills.
- Developed strong customer relationships and loyalty through effective communication.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Applied problem-solving techniques to address complex customer inquiries and provide satisfactory solutions.
- Monitored daily performance metrics such as call volume, wait times, resolution times.
Character Performer
Walt Disney World Resort
Orlando, FL
06.2022 - 05.2025
- Delivered exceptional customer service by interacting with guests in character both on stage and off stage, enhancing their overall experience.
- Delivered exceptional customer service through character interactions with guests, elevating their overall experience both on stage and off stage.
- Enhanced audience experience by embodying various characters with authenticity and charisma.
- Mentored new cast members in developing unique character portrayals, fostering a cohesive ensemble performance.
- Promoted company values and image through engaging interactions, upholding its image through professional behavior both on-and offstage.
- Developed strong improvisational skills, enabling seamless adaptation to unexpected situations during live performances.
- Collaborated with fellow performers to create memorable, engaging scenes that captivated guests.
- Regularly reviewed and updated character knowledge, ensuring accurate representation of evolving storylines or company changes.
Attractions Hostess
Walt Disney World Resort
Orlando, FL
10.2021 - 06.2022
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Enforced company policies while fostering a cheerful, supportive environment for guests.
- Assisted guests onto rides and paired singletons to optimize ride capacity and enhance guest enjoyment.
- Delivered prompt, friendly customer service to enhance visitor experience at Fantasyland attractions.
- Enforced company policies while maintaining cheerful, supportive approach to guests.
- Submitted work orders and requested immediate assistance to maintain attraction quality.
- Submitted work orders and requested immediate assistance when needed to keep attraction in tip-top shape.
- Performed opening monologue and shared important safety information before activating ride.
Hostess
Ray's Steak and Ribs
Baxley, GA
09.2021 - 10.2021
- Balanced responsibilities of answering phone calls, greeting guests, and updating reservation logs to ensure smooth operations during busy periods.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Facilitated customer reservations to streamline dining experiences and manage seating efficiently. and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Assisted servers during peak times to expedite food delivery and enhance guest satisfaction throughout their meals.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Sales Associate and Graphic Designer
PostNet
Douglas, GA
12.2019 - 09.2021
- Organized racks and shelves to enhance store visual appeal and promote specific merchandise, engaging customers effectively.
- Built relationships with customers to encourage repeat business.
- Developed strong customer relationships, fostering loyalty and encouraging repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Enhanced customer satisfaction by providing exceptional service, promptly addressing concerns, and creating a welcoming store environment.
Supervisor
Dairy Queen
Hazlehurst, GA
08.2016 - 12.2019
- Oversaw daily operations of department, ensuring smooth workflow and timely task completion.
- Leveraged leadership and problem-solving skills to enhance team efficiency and organize workflows.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Implemented efficient workflows and set clear expectations for staff, resulting in increased team productivity.
Education
Bachelor of Science - Business Analysis and Management
Bellevue University
NE03-2024
High School Diploma - undefined
Jeff Davis High School
Ga05-2019
Skills
- Customer service
- Exceptional communication
- Team collaboration
- Organizational skills
- Time management
- Time management
- Problem-solving
- Adaptability
- Prioritization skills
- Engaging presentation
- Differentiated instruction
- Creative thinking
- Feedback receptiveness
- Dependability
- Can-do attitude
- Empathy
Timeline
Tutor
Amplify Tutoring
02.2026 - 05.2026
Customer Service Representative
Carnival Cruise Line
05.2025 - 01.2026
Character Performer
Walt Disney World Resort
06.2022 - 05.2025
Attractions Hostess
Walt Disney World Resort
10.2021 - 06.2022
Hostess
Ray's Steak and Ribs
09.2021 - 10.2021
Sales Associate and Graphic Designer
PostNet
12.2019 - 09.2021
Supervisor
Dairy Queen
08.2016 - 12.2019
High School Diploma - undefined
Jeff Davis High School
Bachelor of Science - Business Analysis and Management
Bellevue University