Emily Eunice
Commerce
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff.
Overview
23
23
years of professional experience
Work History
Longhorns Restaurant
Gregory Ray
02.2020 - 04.2022
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Increased overall restaurant performance through comprehensive staff training on menu items, upselling techniques, and company policies.
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Implemented proper food handling procedures for a clean and safe dining environment, resulting in fewer customer complaints.
- Promoted teamwork among staff members through collaboration efforts and fostering a positive work atmosphere.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
- Reduced order errors by implementing standardized processes for communicating orders clearly between front-of-house and back-of-house teams.
- Streamlined the ordering process using digital tools to enhance accuracy and minimize miscommunications with the kitchen staff.
- Maximized revenue potential by effectively suggesting daily specials or promotions to customers based on their preferences or dietary restrictions.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
Bank Loan Officer/Customer Service Representative
SunTrust
04.1999 - 06.2003
- Increased loan application approvals by efficiently reviewing and verifying applicant financial information.
- Streamlined the loan process for faster turnaround times, implementing a paperless document management system.
- Developed strong relationships with clients, resulting in higher customer satisfaction rates and repeat business.
- Performed detailed credit analysis to minimize risk exposure, adhering to strict underwriting guidelines and regulations.
- Provided exceptional customer service, addressing client concerns promptly and effectively resolving issues.
- Identified potential lending opportunities by conducting market research and analyzing competitor offerings.
- Participated in community events to promote bank services, generating leads for new business opportunities.
Education
No Degree - Environmental Education
Unity College
Unity, MESkills
- Training Program Development
- Service Optimization
- New Hire Training
- Employee Coaching
- Customer Service
- Cash Handling
- Product Merchandising
- Guest Services
- Organizational Skills
- Multitasking Abilities
- Relationship Building
- Time Management
Timeline
Longhorns Restaurant
Gregory Ray
02.2020 - 04.2022
Bank Loan Officer/Customer Service Representative
SunTrust
04.1999 - 06.2003
No Degree - Environmental Education
Unity College
Community involvement
Boy scouts of America, Troop 789
September 2008-March 2018
Cub scout/Boy scout Leader, Advancement Coordinator
Lead boys from age 7-17 in various aspec of scouting. Teaching leadership, outdoor skill, communication, teamwork and cultural awareness.
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