Emily Findley

• Coordinated daily patient transports from outside facilities and inner facilities
• Assisted in managing transport times ensuring quality patient care and decrease waiting time for medical staff and patients.
• Supported communication between ems crews and dispatch to address logistical challenges.
• Monitored emergency cases and ensure a timely pick up and drop off to provide updates that would be relayed to medical staff awaiting patient arrival.

• Answer emergency and non-emergency phone calls, document details of the call into the CAD (computer aided dispatch) to assist in coordinating responses to emergency situations.
• Coordinate responses for Law Enforcement, Fire Department, and EMS in a timely manner to emergency situations.
• Provide emergency medical instructions to callers to begin first aid/life saving measures until units arrive on scene.
• Communicate with fellow responders providing locations and details of each call for service.
• Provide exceptional customer service to the community.

• Streamline communication between field technicians and customers to ensure timely service delivery and customer satisfaction.
• Implement innovative dispatching strategies to optimize field service routes and reduce travel time for technicians.
• Collaborate with field technicians and customer service representatives to identify and address operational inefficiencies, ultimately improving service delivery and customer satisfaction.

• Answer emergency and non-emergency phone calls, document details of the call into the CAD (computer aided dispatch) to assist in coordinating responses to emergency situations.
• Coordinate responses for Law Enforcement, Fire Department, and EMS in a timely manner to emergency situations.
• Provide emergency medical instructions to callers to begin first aid/life saving measures until units arrive on scene.
• Communicate with fellow responders providing locations and details of each call for service.
• Provide exceptional customer service to the community.
• Provide on the job training to newly hired employees.
• Maintain certifications and seek out new training opportunities.

• Led team to achieve operational efficiency through streamlined processes and effective resource allocation.
• Developed training programs for new staff, enhancing onboarding experience and knowledge retention.
• Implemented strategic initiatives to improve customer service satisfaction, resulting in positive feedback increase.
• Coordinated cross-departmental projects, ensuring alignment with organizational goals and timely completion.
• Practiced secured money handling procedures
• Managed employee scheduling, balance payroll, and monitored daily store profit

• Led team in executing daily operational tasks, ensuring efficiency and adherence to safety protocols.
• Streamlined workflows by identifying process inefficiencies and implementing improvements.
• Trained new team members on operational procedures and best practices for quality assurance.
• Coordinated inventory management, optimizing stock levels to meet production demands effectively.