Emily Gilmer
Locust Grove
Summary
I am a knowledgeable dispatcher with several years of experience, and I am adept at checking on field personnel and solving concerns with a self-directed and flexible approach. I am known to be a great team player with complex problem-solving skills. My experience provides me with skills such as being a resourceful multitasker while prioritizing calls and communicating with personnel. Also, my background in food service adds to my skills in successfully approaching high-paced environments while providing friendly, professional customer service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Dispatcher
Butts County
Jackson
11.2022 - Current
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Maintained logs of all incoming calls and assigned tasks.
- Kept detailed and updated records of calls in physical and electronic databases.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Updated records of unit locations, delays, and cancellations.
- Tracked changes in the computer system to keep records current and accurate.
- Documented services performed, operations information, and dispatch details in the system.
- Advised personnel about accidents, weather conditions, or other hazards.
- Participated in team meetings discussing changes in procedures or processes.
Hostess
Pilgreens Steakhouse
McDonough
03.2022 - 11.2022
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Answered phones promptly to record and confirm to-go orders.
- Assisted servers in bussing tables when needed during busy periods.
- Communicated clearly with kitchen staff regarding customer orders.
Manager
Papa Johns
McDonough
11.2021 - 02.2022
- Prepared a variety of foods according to exact instructions and recipe specifications.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Cleaned workspace areas, equipment, and utensils.
- Oversaw inventory and reported replacement needs to upper management.
Education
High School Diploma -
Ola High School
McDonough, GA05-2022
Skills
- Data entry
- Call management
- Record keeping
- Dispatch prioritization
- Emergency response
- Customer service
- Attention to detail
- Time management
- Problem solving
- Conflict resolution
- Multi-channel communication
- Dispatch software
- Verbal and written communication
- Dispatching field personnel
- Critical thinker
- Updating logs
- Active listening
- Map reading
- Communication coordination
Affiliations
- Go on nature walks very often
- Gardening and taking care of plants
- Enjoy and make art
- Reading
Accomplishments
- Awarded in high school for Governor's Honors Program in the art division
- Attended and exceeded in multiple advanced placement classes, such as art and literature
- Attended nearly all honors courses throughout high school
Certification
- CPR certification (Oct. 2024 - Oct. 2025)
- Communications certification at Georgia Public Safety Training Center (March 2023)
Languages
ASL
Limited
References
References available upon request.
Timeline
Dispatcher
Butts County
11.2022 - Current
Hostess
Pilgreens Steakhouse
03.2022 - 11.2022
Manager
Papa Johns
11.2021 - 02.2022
High School Diploma -
Ola High School
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