Emily Harkness
Dacula,GA
Summary
Experienced Office Manager with a strong background in financial and operational leadership. Skilled in improving processes, procedures, and policies to enhance productivity and service quality. Committed to leading cross-functional teams and ensuring compliance with safety regulations in healthcare settings. Proactively monitors employee compliance in key areas and provides training to prepare for emergencies. Keeps up-to-date with state and federal safety regulations, updating processes and policies accordingly. Analyzes data and maintains documentation to implement improved safety processes. Proficient in payroll and HR procedures, benefits verification, scheduling, billing, AP and AR management, employee evaluations, month-end procedures, legal regulations, OSHA compliance, accident analysis and reporting, drill facilitation, data entry and analysis, office administration, employee training, process improvement, and inventory and equipment maintenance.
Overview
16
16
years of professional experience
Work History
Business Office Manager Safety Coordinator
Lawrenceville Surgery Center
03.2023 - 09.2024
- Managed 10 direct reports in a high volume surgical center
- Extensive knowledge of all aspects of the Revenue Cycle
- Part of executive leadership team
- Updated reports, managed accounts, and generated reports for company database.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Worked with Collection Specialist to manage Accounts Receivable issues and resolve continued insurance problems.
- Monitored Scheduling and Benefit Verification to ensure it was done accurately and in a timely fashion
- Benefits Administration
- Payroll Management
- Human Resources on site
- Onboarding of new employees
Safety Coordinator | CSPD Coordinator | Billing Analyst | Medical Records Clerk
Lawrenceville Surgery Center
09.2016 - 03.2023
- Monitored compliance with OSHA standards for employee safety in healthcare environments
- Facilitate fire, disaster, code, and malignant hyperthermia drills, ensuring compliance with state regulations
- Provide education regarding ergonomics, fire safety, and use of personal protective equipment
- Monitor Radiation producing instrumentation for safety compliance
- Create quality measures, including entering focus studies and monitoring staff hand hygiene
- Input data into chart and parent company monitors
- Monitored trends to ensure improvement all compliance areas
- Lead Culture of Safety Team
- Acted as the head of a 6-member multi departmental team
- The team is responsible for reporting safety concerns and implementing changes to resolve issues
- Complete monthly, quarterly, and annual environment of care study to examine fire safety protocols, sprinkler system, and generator
- Facility maintenance, hazardous waste management, and security
- Update policies and procedures to reflect most recent state and federal standards
- Maintain formulary and chemical material safety data sheets (MSDS)
- Present (fire safety, disaster safety mock code and malignant hyperthermia
- Provides extensive training for workplace safety topics at each staff meeting and holds education days to provided yearly training for employees
- Developed and implemented new evacuation plan
- Delegated duties such as search warden, first aid attendant, and oxygen warden to streamline emergency response efficiency.
- Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
- Gathered patient information by collecting demographic information from variety of sources.
- Input data into computer programs and filing systems.
- Maintained accuracy, completeness and security for medical records and health information.
- Maintained database for storage and retrieval of medical records.
- Followed exact procedures for handling transfers and other releases of medical records.
- Posted billings to medical insurance providers.
- Prepared and processed forms for government healthcare programs.
- Identified new methods to optimize medical records management.
- Handled high-volume data entry of demographics, disease etiology and extent and associated procedures or treatments.
- Used correct diagnosis-related groups based on patient encounter details.
- Oversees the central sterile department to insure compliance with policies and procedures.
- Creates job task and schedules for employees of the central sterile department.
Surgical Technologist
Lawrenceville Surgery Center
08.2013 - Current
- Assisted with ~10 orthopedic surgical procedures each day, including major fracture repair, ACL, PCL, MCL, total joint arthroplasty of knees and hips, multiple joint arthroscopy, and C-Arm for pain, fracture, and anterior hip surgeries
- Prepared operating room for surgical procedures while maintaining appropriate sterile technique
- Assisted physicians during a variety of surgical procedures
- Wrap, sterilize, wash, and store equipment.
- Maintained high infection control standards.
- Setup operating and surgery rooms by preparing equipment and supplies for upcoming procedures.
- Created and maintained unobstructed operative fields using diverse range of tools.
- Introduced new staff members to training protocols regarding operating room procedures, infection control, safety standards and overall facility policies.
Surgical Technologist
Coliseum Health Systems
04.2012 - 07.2013
- Prepped patients and assisted with surgical procedures, including general, retinal, plastics, orthopedics, OBGYN, neuro spine ,robotics, and vascular
- Evaluated procedure needs and set up equipment, tools, supplies and instruments.
- Maintained high infection control standards.
- Managed operating room setup by cleaning and sterilizing instruments and surfaces, maintaining supply inventories and organizing surgical tools.
- Sterilized instruments and disposed of medical supplies and waste following OSHA guidelines.
- Worked with vendors for speedy procurement of services and equipment.
- Monitored and stocked supplies for surgical room
- Trained up to 10 students and three new employees on surgical procedures and physician preferences
- Cleaned surgical rooms and anesthesia equipment in between surgical procedures to ensure patient safety and cleanliness.
Surgical Technologist / Medical Assistant
Emily Harkness, Georgia Neurosurgical Institute Outpatient Surgery Center
10.2010 - 01.2012
- Supported surgeons during spinal ACDF, ACDR, lumbar fusion, lumbar discectomy )
- Prepared patients for surgery by positioning, prepping, and draping as well as setting up sterile field
- Sanitized and sterilized all instrumentation and performed general equipment maintenance as needed
- Maintained inventory counts and processed reorders
- Performed various clerical duties, such as precertification of insurance, patient scheduling, obtaining patient consent, and creating charts
- Assisted lead RN in patient recovery until discharge, taking vitals and helping with meals and ambulation
- Aided nurse practitioner during pain management procedures such as epidural steroid injections
- Ran C-Arm machine set up and drew up medications monitored patients vitals
- Processed X-rays as needed.
- Delivered exemplary assistance and support to surgeons during general, gynecological, orthopedic, neurological and plastic surgery procedures
Surgical Technologist
Samaritan Healthcare
10.2008 - 06.2010
- Assisted physicians in surgical procedures, including OBGYN, orthopedics, general surgery, urology, ocular, ENT, podiatry, and gastroenterology
- Ensured and maintained sterile work environment
- Collaborated with lead nurse to prep patients for surgery.
Education
Some College (No Degree) - Biology
Mercer University
Macon, GABBA - Business Adminstration
Georgia Gwinnett College
Lawrenceville, GA12.2025
Certified Registered Central Sterile (CRCST) Technician -
Purdue University
West Lafayette, IN05.2017
Skills
- MS Office Word, Excel, PowerPoint, Outlook
- Medical Terminology Understanding
- Medical Billing Processing
- Employee Management and conflict resolution
- Reporting software and EMR
- Deadline Management
- Account Reconciliation
- Staff Training and Development
- Employee Onboarding
- Office Management
- Payroll and budgeting
- Credit and collections
- Records Management
- Relationship Building
- Business operations management
- Documentation and control
- Document Management
- Expense Reporting
- Human Resources Management
- Workflow Planning
Timeline
Business Office Manager Safety Coordinator
Lawrenceville Surgery Center
03.2023 - 09.2024
Safety Coordinator | CSPD Coordinator | Billing Analyst | Medical Records Clerk
Lawrenceville Surgery Center
09.2016 - 03.2023
Surgical Technologist
Lawrenceville Surgery Center
08.2013 - Current
Surgical Technologist
Coliseum Health Systems
04.2012 - 07.2013
Surgical Technologist / Medical Assistant
Emily Harkness, Georgia Neurosurgical Institute Outpatient Surgery Center
10.2010 - 01.2012
Surgical Technologist
Samaritan Healthcare
10.2008 - 06.2010
Some College (No Degree) - Biology
Mercer University
BBA - Business Adminstration
Georgia Gwinnett College
Certified Registered Central Sterile (CRCST) Technician -
Purdue University
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