Emily Humphrey
Augusta
Summary
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Sales professional with a proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.
Overview
5
5
years of professional experience
Work History
Sales Associate
White House Black Market
08.2024 - 07.2025
- Collaborated with team members to achieve sales goals and maintain high customer service standards.
- Resolved customer inquiries quickly, building strong relationships and encouraging repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges, and refunds in accordance with store policy.
- Prepared merchandise for the sales floor by pricing or tagging.
- Helped customers locate products and checked the store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Team Member
Chick-fil-A
11.2024 - 04.2025
- Delivered exceptional customer service by efficiently taking orders and addressing inquiries.
- Collaborated with team members to ensure timely food preparation and quality standards.
- Maintained cleanliness and organization of workstations to promote safety and productivity.
- Contributed to inventory management by monitoring stock levels and restocking supplies as needed.
- Resolved customer complaints promptly, fostering positive dining experiences and repeat visits.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payments for order totals.
Sales Associate
Talbots
02.2024 - 07.2024
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Contributed to a positive shopping environment by maintaining an organized and welcoming store appearance.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging them according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Bartender
Augusta GreenJackets
02.2024 - 07.2024
- Prepared and served a variety of beverages in fast-paced environment.
- Maintained cleanliness and organization of bar area to enhance customer experience.
- Assisted in inventory management by tracking stock levels and placing orders as needed.
- Provided excellent customer service, ensuring guest satisfaction through prompt service.
- Adapted quickly to changing priorities, maintaining efficiency during peak hours.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Server
Augusta GreenJackets
02.2023 - 09.2023
- Provided exceptional customer service, ensuring timely and accurate order delivery.
- Collaborated with team members to maintain efficient workflow during peak hours.
- Enhanced guest experience by promptly addressing inquiries and resolving issues.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Host
California Dreaming Restaurant
12.2020 - 03.2021
- Greeted and seated guests promptly, ensuring positive first impressions.
- Managed reservations and waitlists efficiently to optimize seating arrangements.
- Monitored dining area for cleanliness and ambiance, addressing issues proactively.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed customers of accurate wait times.
- Supported servers, food runners, and bussers with keeping the dining area ready for every guest.
Education
High School Diploma -
Classical Conversations Home School
Augusta, GA05-2023
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Excellent people skills
- Cash register operation
- Store opening and closing
- Product sales
- Retail store operations
Timeline
Team Member
Chick-fil-A
11.2024 - 04.2025
Sales Associate
White House Black Market
08.2024 - 07.2025
Sales Associate
Talbots
02.2024 - 07.2024
Bartender
Augusta GreenJackets
02.2024 - 07.2024
Server
Augusta GreenJackets
02.2023 - 09.2023
Host
California Dreaming Restaurant
12.2020 - 03.2021
High School Diploma -
Classical Conversations Home School