Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Emily LeBoeuf

Adairsville

Summary

Detail-oriented office administration professional with proven ability to manage workflows and improve operational efficiency. Expertise in building strong client relationships and maintaining high satisfaction levels. Highly motivated with a strong work ethic and adaptability to new challenges. Exceptional interpersonal skills and ability to work independently while quickly mastering new tasks.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Operations and Claim Specialist

Starr Mathews Insurance Agency
Calhoun
06.2024 - Current
  • Communicated with clients to gather necessary documentation for claims processing.
  • Utilized claims management software to track and manage ongoing claims efficiently.
  • Maintained detailed records of all claim activities including notes about conversations with claimants or representatives.
  • Communicated effectively with policyholders to explain claims processes and outcomes.
  • Provided exceptional customer service to maintain positive relationships with all parties.
  • Managed incoming calls and ensured efficient routing to relevant staff members.
  • Handled incoming mail and distributed correspondence to appropriate recipients.
  • Provided administrative support by completing data entry tasks efficiently.
  • Responded promptly to emails from customers and other departments within the organization.
  • Performed data entry and other administrative tasks to support departments.

Office Administrator

O'Brien Orthopedics/Southeastern Orthotics and Pro
Cartersville
07.2021 - 06.2024
  • Managed office supplies and inventory to ensure availability for daily operations.
  • Performed clerical duties such as photocopying, faxing and scanning documents.
  • Managed appointment scheduling and maintained patient records accurately.
  • Processed insurance information and verified patient eligibility promptly.
  • Coordinated office communications between medical staff and patients seamlessly.
  • Assisted medical personnel with clerical tasks to ensure smooth operations.
  • Utilized electronic health record system for data entry and retrieval effectively.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Checked patients in and out for appointments and collected co-payments.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.

Daycare Assistant Teacher

Brighter Tomorrows
Calhoun
09.2020 - 07.2021
  • Assisted teachers in implementing daily lesson plans and activities.
  • Supervised children's playtime to ensure safety and engagement.
  • Communicated with parents about children's progress and daily activities.
  • Supported children during meals, promoting healthy eating habits.
  • Maintained a clean and organized classroom environment for learning.
  • Observed children's behavior to identify developmental needs and activities.
  • Provided a safe, secure and nurturing environment for the children.
  • Demonstrated knowledge of basic first aid procedures for minor illnesses or injuries.
  • Responded quickly to any unexpected situations such as injuries or behavioral issues.
  • Planned and organized activities to meet the physical, emotional and social needs of the children.

Professional Dog Groomer

Shaggy Tails Pet Salon LLC
Calhoun
06.2017 - 07.2020
  • Groomed various dog breeds using clippers, scissors, and brushes.
  • Maintained cleanliness of grooming stations and equipment for safety standards.
  • Assisted clients in selecting appropriate grooming services for their pets.
  • Managed scheduling to ensure timely appointments and efficient workflow.
  • Educated pet owners on proper at-home grooming techniques and care tips.
  • Groomed pets using a variety of clippers, scissors, shears, combs, brushes and other grooming tools.
  • Monitored animals for signs of stress or discomfort during grooming sessions.
  • Adhered to all local laws related to animal welfare and safety regulations.
  • Maintained a clean work environment throughout the day.
  • Kept accurate records of services performed for each animal.
  • Discussed pricing options with customers to determine the best service package for their pet's needs.
  • Followed safety protocols when handling animals during grooming sessions.
  • Managed financial transactions including receiving payments from customers.
  • Responded to customer inquiries in a timely manner via phone or email communication.

Education

High School Diploma -

Sonoraville High School
Calhoun, GA
05-2018

Skills

  • Time management
  • Attention to detail
  • Customer relationship management
  • Data entry
  • Insurance verification
  • Documentation review

Certification

  • Georgia Property and Casualty insurance license

References

References available upon request.

Timeline

Operations and Claim Specialist

Starr Mathews Insurance Agency
06.2024 - Current

Office Administrator

O'Brien Orthopedics/Southeastern Orthotics and Pro
07.2021 - 06.2024

Daycare Assistant Teacher

Brighter Tomorrows
09.2020 - 07.2021

Professional Dog Groomer

Shaggy Tails Pet Salon LLC
06.2017 - 07.2020

High School Diploma -

Sonoraville High School
Emily LeBoeuf