Emily LeBoeuf
Adairsville
Summary
Detail-oriented office administration professional with proven ability to manage workflows and improve operational efficiency. Expertise in building strong client relationships and maintaining high satisfaction levels. Highly motivated with a strong work ethic and adaptability to new challenges. Exceptional interpersonal skills and ability to work independently while quickly mastering new tasks.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations and Claim Specialist
Starr Mathews Insurance Agency
Calhoun
06.2024 - Current
- Communicated with clients to gather necessary documentation for claims processing.
- Utilized claims management software to track and manage ongoing claims efficiently.
- Maintained detailed records of all claim activities including notes about conversations with claimants or representatives.
- Communicated effectively with policyholders to explain claims processes and outcomes.
- Provided exceptional customer service to maintain positive relationships with all parties.
- Managed incoming calls and ensured efficient routing to relevant staff members.
- Handled incoming mail and distributed correspondence to appropriate recipients.
- Provided administrative support by completing data entry tasks efficiently.
- Responded promptly to emails from customers and other departments within the organization.
- Performed data entry and other administrative tasks to support departments.
Office Administrator
O'Brien Orthopedics/Southeastern Orthotics and Pro
Cartersville
07.2021 - 06.2024
- Managed office supplies and inventory to ensure availability for daily operations.
- Performed clerical duties such as photocopying, faxing and scanning documents.
- Managed appointment scheduling and maintained patient records accurately.
- Processed insurance information and verified patient eligibility promptly.
- Coordinated office communications between medical staff and patients seamlessly.
- Assisted medical personnel with clerical tasks to ensure smooth operations.
- Utilized electronic health record system for data entry and retrieval effectively.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments and collected co-payments.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Daycare Assistant Teacher
Brighter Tomorrows
Calhoun
09.2020 - 07.2021
- Assisted teachers in implementing daily lesson plans and activities.
- Supervised children's playtime to ensure safety and engagement.
- Communicated with parents about children's progress and daily activities.
- Supported children during meals, promoting healthy eating habits.
- Maintained a clean and organized classroom environment for learning.
- Observed children's behavior to identify developmental needs and activities.
- Provided a safe, secure and nurturing environment for the children.
- Demonstrated knowledge of basic first aid procedures for minor illnesses or injuries.
- Responded quickly to any unexpected situations such as injuries or behavioral issues.
- Planned and organized activities to meet the physical, emotional and social needs of the children.
Professional Dog Groomer
Shaggy Tails Pet Salon LLC
Calhoun
06.2017 - 07.2020
- Groomed various dog breeds using clippers, scissors, and brushes.
- Maintained cleanliness of grooming stations and equipment for safety standards.
- Assisted clients in selecting appropriate grooming services for their pets.
- Managed scheduling to ensure timely appointments and efficient workflow.
- Educated pet owners on proper at-home grooming techniques and care tips.
- Groomed pets using a variety of clippers, scissors, shears, combs, brushes and other grooming tools.
- Monitored animals for signs of stress or discomfort during grooming sessions.
- Adhered to all local laws related to animal welfare and safety regulations.
- Maintained a clean work environment throughout the day.
- Kept accurate records of services performed for each animal.
- Discussed pricing options with customers to determine the best service package for their pet's needs.
- Followed safety protocols when handling animals during grooming sessions.
- Managed financial transactions including receiving payments from customers.
- Responded to customer inquiries in a timely manner via phone or email communication.
Education
High School Diploma -
Sonoraville High School
Calhoun, GA05-2018
Skills
- Time management
- Attention to detail
- Customer relationship management
- Data entry
- Insurance verification
- Documentation review
Certification
- Georgia Property and Casualty insurance license
References
References available upon request.
Timeline
Operations and Claim Specialist
Starr Mathews Insurance Agency
06.2024 - Current
Office Administrator
O'Brien Orthopedics/Southeastern Orthotics and Pro
07.2021 - 06.2024
Daycare Assistant Teacher
Brighter Tomorrows
09.2020 - 07.2021
Professional Dog Groomer
Shaggy Tails Pet Salon LLC
06.2017 - 07.2020
High School Diploma -
Sonoraville High School
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