Detail-oriented office administration professional with proven ability to manage workflows and improve operational efficiency. Expertise in building strong client relationships and maintaining high satisfaction levels. Highly motivated with a strong work ethic and adaptability to new challenges. Exceptional interpersonal skills and ability to work independently while quickly mastering new tasks.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations and Claim Specialist
Starr Mathews Insurance Agency
Calhoun
06.2024 - Current
Communicated with clients to gather necessary documentation for claims processing.
Utilized claims management software to track and manage ongoing claims efficiently.
Maintained detailed records of all claim activities including notes about conversations with claimants or representatives.
Communicated effectively with policyholders to explain claims processes and outcomes.
Provided exceptional customer service to maintain positive relationships with all parties.
Managed incoming calls and ensured efficient routing to relevant staff members.
Handled incoming mail and distributed correspondence to appropriate recipients.
Provided administrative support by completing data entry tasks efficiently.
Responded promptly to emails from customers and other departments within the organization.
Performed data entry and other administrative tasks to support departments.
Office Administrator
O'Brien Orthopedics/Southeastern Orthotics and Pro
Cartersville
07.2021 - 06.2024
Managed office supplies and inventory to ensure availability for daily operations.
Performed clerical duties such as photocopying, faxing and scanning documents.
Managed appointment scheduling and maintained patient records accurately.
Processed insurance information and verified patient eligibility promptly.
Coordinated office communications between medical staff and patients seamlessly.
Assisted medical personnel with clerical tasks to ensure smooth operations.
Utilized electronic health record system for data entry and retrieval effectively.
Answered incoming calls, responding to inquiries from patients and other medical offices.
Checked patients in and out for appointments and collected co-payments.
Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Daycare Assistant Teacher
Brighter Tomorrows
Calhoun
09.2020 - 07.2021
Assisted teachers in implementing daily lesson plans and activities.
Supervised children's playtime to ensure safety and engagement.
Communicated with parents about children's progress and daily activities.
Supported children during meals, promoting healthy eating habits.
Maintained a clean and organized classroom environment for learning.
Observed children's behavior to identify developmental needs and activities.
Provided a safe, secure and nurturing environment for the children.
Demonstrated knowledge of basic first aid procedures for minor illnesses or injuries.
Responded quickly to any unexpected situations such as injuries or behavioral issues.
Planned and organized activities to meet the physical, emotional and social needs of the children.
Professional Dog Groomer
Shaggy Tails Pet Salon LLC
Calhoun
06.2017 - 07.2020
Groomed various dog breeds using clippers, scissors, and brushes.
Maintained cleanliness of grooming stations and equipment for safety standards.
Assisted clients in selecting appropriate grooming services for their pets.
Managed scheduling to ensure timely appointments and efficient workflow.
Educated pet owners on proper at-home grooming techniques and care tips.
Groomed pets using a variety of clippers, scissors, shears, combs, brushes and other grooming tools.
Monitored animals for signs of stress or discomfort during grooming sessions.
Adhered to all local laws related to animal welfare and safety regulations.
Maintained a clean work environment throughout the day.
Kept accurate records of services performed for each animal.
Discussed pricing options with customers to determine the best service package for their pet's needs.
Followed safety protocols when handling animals during grooming sessions.
Managed financial transactions including receiving payments from customers.
Responded to customer inquiries in a timely manner via phone or email communication.
Education
High School Diploma -
Sonoraville High School
Calhoun, GA
05-2018
Skills
Time management
Attention to detail
Customer relationship management
Data entry
Insurance verification
Documentation review
Certification
Georgia Property and Casualty insurance license
References
References available upon request.
Timeline
Operations and Claim Specialist
Starr Mathews Insurance Agency
06.2024 - Current
Office Administrator
O'Brien Orthopedics/Southeastern Orthotics and Pro