Emily Linares-Pacas
Cartersville
Summary
Motivated and compassionate university nursing student with a strong foundation in customer service. Known for excellent communication, problem-solving, and attention to detail. Eager to transition my experience in customer-facing roles into the healthcare industry, where I can utilize my ability to collaborate with teams, manage time effectively, and deliver compassionate support. Dedicated to learning and contributing to a positive, patient-centered environment while expanding my healthcare knowledge and clinical skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Kohl's, Inc.
09.2021 - Current
- Responsible for performing daily cash office tasks, including accurately counting and reconciling all store cash, processing deposits, and managing checks to ensure compliance with company procedures.
- Provided exceptional customer service by assisting with purchases, processing returns, and addressing customer inquiries regarding store policies and promotions.
- Ensured smooth store operations by informing customers of new policies, product availability, and promotions, contributing to a positive shopping experience.
- Demonstrated strong attention to detail, multitasking ability, and a commitment to accuracy in both financial and customer-facing duties
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Bachelor of Science - Nursing
Kennesaw State University
Kennesaw, GA05-2027
Skills
- Strong Communication Skills: Able to effectively and therapeutically communicate with diverse population
- Customer Service Excellence: Experience in delivering high-quality service
- Attention to Detail: Demonstrated ability to manage financial transactions and documentation accurately
- Time Management: Capable of multitasking and prioritizing tasks in complex environments
- Problem-Solving: Experience in resolving customer issues promptly
- Confidentiality and Privacy Awareness: Familiar with handling sensitive information
- Teamwork and Collaboration: Proven ability to work effectively as part of a team
- Empathy and Compassion: Developed strong interpersonal skills through customer service
- Adaptability and Flexibility: Ability to quickly adjust to changing environments using critical thinking
Accomplishments
Northside Hospital Cherokee — Canton, GA
Floor 10 | Renal Unit
Fall 2025
- Performed head-to-toe assessments and obtained/documented vital signs
- Assisted patients with hygiene, mobility, and activities of daily living
- Followed strict infection control protocols and proper use of PPE
- Utilized therapeutic communication to promote patient comfort, safety, and dignity
Certification
American Heart Association (AHA)- Basic Life Support (BLS)
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Kohl's, Inc.
09.2021 - Current
Bachelor of Science - Nursing
Kennesaw State University