Emily Marlow
Royston
Summary
Detail-oriented individual with a strong background in food service and quality assurance, adept at ensuring compliance with industry standards. Proven track record of efciently handling transactions and improving service quality, leading to increased customer retention rates. Skilled in training new employees on cash handling and food safety protocols, fostering a high-performance team culture. Eager to bring dedication and reliability to a dynamic work environment.
Overview
6
6
years of professional experience
13
13
years of post-secondary education
Work History
Quality Technician
Smi Composites
04.2022 - Current
- Executed detailed inspections and quality checks on products to ensure compliance with industry standards and specications.
- Collaborated with engineering and production teams to identify and resolve quality issues, enhancing product reliability and customer satisfaction.
- Developed and maintained quality documentation, including inspection reports and non-conformance reports, to track quality performance metrics.
- Trained and guided team members on quality control procedures and best practices.
- Used measurement tool to get the accuracy of the parts.
Cashier
The Home Depot
09.2021 - 04.2022
- Provided exceptional customer service by addressing inquiries and resolving issues promptly, resulting in a 15% increase in customer satisfaction scores.
- Assisted in training new cashiers on register operation, customer service standards, and store policies to ensure consistency in service.
- Addressed customer complaints and provided solutions in a professional manner, enhancing customer retention.
- Processed returns and exchanges according to store policies, ensuring customer satisfaction while minimizing losses.
- Handled cash and credit transactions with a focus on security and compliance with company policies.
Cashier/ Cook
Mcdonald's
01.2020 - 10.2021
- Provided excellent customer service by efciently handling transactions and addressing customer inquiries.
- Maintained a clean and organized work environment, ensuring compliance with health and safety standards.
- Prepared and cooked food items according to standardized recipes, ensuring consistency and quality.
- Trained new staff on cash handling procedures and food safety protocols, enhancing team efciency and performance.
- Developed a thorough understanding of menu items to provide accurate recommendations to customers.
- Resolved customer complaints promptly, maintaining high levels of customer satisfaction.
- Conducted daily cleaning and maintenance of kitchen equipment to ensure optimal performance and longevity.
- Handled cash and credit transactions with precision, ensuring accurate end-of-shift reconciliations.
Education
High School Diploma -
Oglethorpe County High School
Lexington , GA 08.2008 - 05.2021
Skills
- Ability to work independently
- Carbon fiber Lamination
- Health and Safety Compliance
- Communication Skills
- Inspection Techniques
- Multitasking
- Reliability
- Attention to Detail
- Time Management
- Communication
- Organization Expert
- Quality Assurance Expert
- Cash Handling Expert
- Team Training Expert
- Customer Service
Timeline
Quality Technician
Smi Composites
04.2022 - Current
Cashier
The Home Depot
09.2021 - 04.2022
Cashier/ Cook
Mcdonald's
01.2020 - 10.2021
High School Diploma -
Oglethorpe County High School
08.2008 - 05.2021