Emily McCoy
Marietta
Summary
Recent college graduate with foundational knowledge in psychology. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
3
3
years of professional experience
Work History
Call Center Supervisor
Berry College Student Work Program
01.2023 - 12.2023
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Maintained open lines of communication between management and staff.
- Trained team members on performance metrics and consumer behavior identification.
- Demonstrated proficiency with Salesforce.
Call Center Representative
Berry College Student Work Program
08.2021 - 12.2022
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Demonstrated proficiency with SalesForce.
Office Assistant
Swimline Inc.
06.2021 - 07.2022
- Worked as a part time Office Assistant June-July of 2021 and June-July of 2022.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Expedited document processing with accurate data entry and timely filing.
Education
Bachelor of Science - Psychology
Berry College
Rome, GA05-2025
Skills
- Organizational skills
- Accurate data entry
- Efficient at developing new skills
- Supportive demeanor
- Costumer service
Timeline
Call Center Supervisor
Berry College Student Work Program
01.2023 - 12.2023
Call Center Representative
Berry College Student Work Program
08.2021 - 12.2022
Office Assistant
Swimline Inc.
06.2021 - 07.2022
Bachelor of Science - Psychology
Berry College
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