EMILY STOVALL
Loganville,GA
Summary
Strategic Product Leader with over 23 years of experience driving innovative healthcare SaaS solutions across EHR, revenue cycle, and clinical systems. Proven ability to translate complex clinical and operational needs into scalable product enhancements that elevate financial performance, enhance provider efficiency, and enrich user experience. Expertise in bridging engineering, operations, revenue cycle, and executive stakeholders to define product strategy, prioritize roadmaps, and deliver high-impact releases in Agile environments. Recognized for a results-driven approach and adaptability, fostering collaborative environments while providing actionable insights that significantly contribute to team success.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Senior Application Managed Services Advisor
NextGen Healthcare
01.2022 - 01.2026
- Product-Focused Contributions:
- Partnered with enterprise clients to identify product gaps and translate workflow challenges into enhancement recommendations adopted across multiple accounts
- Influenced roadmap decisions by synthesizing customer feedback, support trends, and performance metrics
- Led release readiness efforts, defining testing strategy and acceptance criteria to ensure product stability
- Served as senior escalation leader, reducing high-impact system issues and improving customer satisfaction
- Drove optimization initiatives that increased system efficiency and improved revenue cycle performance
- Assisted in improving electronic health record systems to enhance user experience.
- Collaborated with cross-functional teams to streamline operational workflows and processes.
- Fostered relationships with clients to understand needs and drive satisfaction levels.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Developed strong relationships with clients through regular communication and excellent customer service.
Senior Product Advisor
Eight-Eleven Group
01.2021 - 01.2022
- Led end-to-end implementation strategy for multi-site healthcare systems, aligning product capabilities with operational objectives
- Reduced claim rejection rates from 45% to under 15% by analyzing root causes and redesigning workflows and system configuration
- Delivered executive dashboards and analytics to guide product and operational decision-making
- Collaborated with engineering and vendor teams to implement EDI and automation improvements
- Collaborated with cross-functional teams to define product requirements and enhance user experience.
- Led data-driven initiatives that improved product feature adoption across multiple specialties and systems.
- Evaluated third-party vendors for potential partnerships, assessing their offerings against company requirements and goals.
Senior Product Architect/Product Specialist
Care Optimize
01.2020 - 01.2021
- Assumed leadership of a failing initiative and re-established product scope, backlog, and milestone structure
- Authored detailed product requirements and test documentation adopted as company standard
- Delivered go-live within original budget by re-prioritizing features based on business impact
- Coordinated project timelines, ensuring alignment with organizational goals and stakeholder expectations.
- Supported development of project documentation, enhancing clarity and communication among team members.
- Assisted in analyzing project data, identifying trends to inform decision-making processes.
- Designed Best Practice solutions
Senior Software Architect/Product Manager
Medicalistics
02.2018 - 10.2019
- Designed scalable CCBHC/CHM software architectures to enhance system performance and reliability.
- Led cross-functional teams in the development of innovative healthcare solutions.
- Evaluated and integrated emerging technologies (State Integration through HL7/API/Mirth) to improve product offerings and user experience.
- Established coding standards and best practices, ensuring adherence across development teams.
- Evaluated and integrated emerging technologies to improve product offerings and user experience.
- Collaborated with stakeholders to define project requirements and deliver optimal technical solutions.
Senior Product Manager/Senior Technical Advisor
MedSys Group
01.2010 - 2018
- Designed custom EHR enhancements and workflow solutions based on stakeholder discovery sessions. NextGen, Epic
- Translated regulatory and clinical requirements into scalable technical specifications
- Developed SQL-driven reporting solutions to inform product improvements and financial optimization
- Led cross-functional collaboration between clinicians, engineers, QA, and executive leadership
- Lead organizational change management process
- Mentored junior developers, fostering skill development and promoting best practices in coding standards.
- Implemented Agile methodologies, improving team collaboration and project delivery timelines.
- Delivered high-quality code on time by effectively managing project timelines and prioritizing tasks accordingly.
- Contributed to the architecture design of complex software systems, ensuring scalability and maintainability.
Education
Master of Science - Information Technology Artificial Intelligence
Indiana University
Bloomington, IN03-2028
Bachelor of Science - Information Technology
Arizona State University
Tempe, AZ01-2018
Skills
- Product lifecycle management
- Feature Prioritization & Backlog Management
- Agile / Scrum Leadership
- Go-to-Market & Release Management
- Data-Driven Decision Making
- SQL & Data Analysis
- KPI & Dashboard Development (Power BI, Tableau, SSRS)
- Customer & Stakeholder Engagement
- Cross-Functional Leadership (Engineering, QA, Operations)
- Multi-Specialty Clinical Workflows, Best Practice
- Regulatory & State Reporting Requirements
Certification
- NextGen Certified Professional (EHR, PM, DM, PXP, VV)
- Epic (Ambulatory, Stork, Willow, Beacon, Cadence, Prelude, Resolute – All expired 2023)
- Microsoft Certified Solutions Expert (MCSE)
- Certified Software Quality Engineer (CSQE)
SELECTED PRODUCT IMPACT
- Improved revenue cycle performance by 50%+ through product configuration and workflow redesign
- Standardized test planning framework adopted organization-wide
- Led recovery and delivery of high-risk initiatives under executive visibility
- Influenced product enhancements based on multi-client Voice of Customer insights
- Built scalable reporting tools used for executive strategic planning
Timeline
Senior Application Managed Services Advisor
NextGen Healthcare
01.2022 - 01.2026
Senior Product Advisor
Eight-Eleven Group
01.2021 - 01.2022
Senior Product Architect/Product Specialist
Care Optimize
01.2020 - 01.2021
Senior Software Architect/Product Manager
Medicalistics
02.2018 - 10.2019
Senior Product Manager/Senior Technical Advisor
MedSys Group
01.2010 - 2018
Master of Science - Information Technology Artificial Intelligence
Indiana University
Bachelor of Science - Information Technology
Arizona State University