Emily Thomas
Martin
Summary
Lamination Operator with a proven track record at Vision Screenprinting & Graphics, excelling in machine operation and team collaboration. Recognized for enhancing production efficiency and maintaining high-quality standards. Committed to customer service excellence, demonstrating patience and adaptability in fast-paced environments. Reliable and detail-oriented, ensuring smooth operations and minimal downtime.
Overview
2
2
years of professional experience
Work History
Lamination Technician
Vision Screenprinting & Graphics
06.2023 - 08.2023
- Operated machinery to ensure smooth production flow and meet daily operational goals.
- Monitored equipment performance, identifying issues for timely resolution and minimizing downtime.
- Assisted in maintaining safety protocols, contributing to a secure work environment for all staff.
- Collaborated with team members to optimize workflow efficiency and productivity on the production line.
Customer Service Cashier
Hamrick's Department Stores
06.2022 - 06.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained accurate cash drawer balance through diligent record-keeping and reconciliation practices.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Ensured compliance with company policies regarding cash handling and security measures.
- Actively participated in store promotions, effectively communicating offers to increase customer engagement.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
Customer Service Cashier
Ingles Supermarket
03.2021 - 06.2022
- Resolved customer complaints and maintained clean and tidy checkout area.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
High School Diploma -
Crescent High School
9104 Highway 81 S, Iva SC05-2023
Skills
- Machine operation
- Team collaboration
- Product inspection
- Customer service
- POS system operation
- Time management
- Attention to detail
- Adaptability and flexibility
- Quality assurance
- Reliability and punctuality
- Patience and composure
Timeline
Lamination Technician
Vision Screenprinting & Graphics
06.2023 - 08.2023
Customer Service Cashier
Hamrick's Department Stores
06.2022 - 06.2023
Customer Service Cashier
Ingles Supermarket
03.2021 - 06.2022
High School Diploma -
Crescent High School
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