Emily Thompson
Greensboro
Summary
Results-driven Course Materials Manager with 5 years of experience in managing daily operations, leading teams, and ensuring customer satisfaction. Proven expertise in inventory management, customer service, and food safety. Possess a strong background in administrative roles, including accounts receivable and payable. Skilled in document management, merchandising, and quality assurance. Authorized to work in the US for any employer
Overview
6
6
years of professional experience
1
1
Certification
Work History
Course Materials Manager
Follett Corporation
01.2024 - Current
- Led a team of 10 employees, providing guidance and support to ensure efficient operations
- Managed daily operations, including scheduling, inventory management, and customer service
- Oversaw textbook inventory management, including ordering, receiving, and organizing thousands of titles each semester to ensure availability for students
- Collaborated with faculty and departments to gather textbook adoption information, facilitating accurate and timely procurement of required materials
- Ensured compliance with university policies and procedures regarding textbook sales, pricing, and inventory control
Produce Manager
Publix
08.2019 - 01.2024
- Participated in quarterly inventory counts and conducted inventories
- Planned attractive displays, replenishing purchased items to maintain eye-catching appearance
- Received produce deliveries and unloaded produce
- Trimmed, washed and bundled produce
- Assisted customers with produce questions and special orders
- Maximized profit by coordinating efficient team workflows, minimizing waste and controlling shrinkage
- Maintained comprehensive compliance with workplace and food safety standards to protect staff and customers
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines
- Conducted performance evaluations and recommended pay increases within department's budget
Administrative Assistant
Myles Truck Repair
01.2022 - 11.2022
- Composed correspondence, reports and meeting notes
- Performed various accounts receivable functions, handled cash receipts posting, updated cash flow reports and researched chargebacks and write-offs
- Evaluated open accounts to look for past-due balances and pursue collection strategies
- Routinely contacted account holders with balances over 30 days past due to resolve delinquencies
- Responded to inquiries from potential customers via email and telephone
- Managed sales negotiations and financing options
- Scheduled and coordinated meetings, appointments and travel arrangements for managers or supervisors
- Executed record filing systems to improve document management and organization
- Maintained positive working relationship with fellow staff and management
- Strengthened traceability, developing organization systems for contracts, records, reports and agendas
- Updated business forms to streamline processing and improve efficiency
Education
High School Diploma -
Apalachee High School
Winder, GA05.2016
Skills
- Produce Experience
- Management
- Document Management
- Quality Assurance
- Accounts Payable
- Food Safety
- Merchandising
- Accounts Receivable
- Administrative Experience
Certification
- CPR Certification, 08/01/23, 08/01/25
- Food Handler Certification
Timeline
Course Materials Manager
Follett Corporation
01.2024 - Current
Administrative Assistant
Myles Truck Repair
01.2022 - 11.2022
Produce Manager
Publix
08.2019 - 01.2024
High School Diploma -
Apalachee High School
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