Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Emily Van Guilder

Grovetown

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. While I have been in customer service roles for some time, I am looking forward to transitioning back into the world of EMS.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Customer Service Representative II

Disabled Veteran Solutions (Remote)
Grovetown
04.2024 - Current
  • Resolved customer inquiries and issues with empathy and professionalism.
  • Provided efficient support to customers via phone and email communication.
  • Maintained detailed records of customer interactions for quality assurance.
  • Adhered to company guidelines while handling sensitive customer information.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed positive relationships with customers through friendly interactions.
  • Conducted regular follow-up calls with customers after resolving their issues.

Customer Service Representative

Sitel Call Center
Augusta
02.2010 - 05.2012
  • Assisted customers with inquiries and resolved issues efficiently.
  • Managed high-volume calls while maintaining quality service standards.
  • Documented customer interactions accurately in the system.
  • Collaborated with team members to improve service delivery processes.
  • Escalated complex issues to appropriate departments for resolution.
  • Trained new staff on call handling procedures and company policies.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

EMT-I

McDuffie County EMS
McDuffie
08.2004 - 10.2006
  • Provided emergency medical care to patients in various situations.
  • Operated medical equipment and monitored vital signs during transport.
  • Collaborated with team members to assess patient conditions effectively.
  • Documented patient information and treatment protocols accurately.
  • Communicated clearly with dispatch and medical personnel during emergencies.
  • Maintained cleanliness and readiness of emergency response vehicles and supplies.
  • Managed multiple tasks simultaneously while maintaining composure under pressure.
  • Ensured compliance with HIPAA regulations when handling confidential patient information.
  • Operated ambulances safely under emergency situations following all safety protocols.
  • Conducted daily vehicle inspections ensuring equipment was operational and stocked properly.
  • Administered oxygen and other treatments as needed.
  • Performed medical assessments on patients prior to transport.
  • Managed trauma cases by controlling hemorrhage, immobilizing fractures and providing wound care.

Education

EMT-B

Georgia Institute of EMS
Covington, GA
05-2025

EMT-I

Augusta Technical College
Augusta, GA
07-2004

High School Diploma -

Evan's Christian Academy
Evans, GA
05-2003

Skills

  • Multitasking and organization
  • Positive and professional
  • Empathy and patience
  • Conflict resolution
  • Team collaboration
  • Effective communication
  • Medical equipment operation
  • Patient assessment
  • Emergency medical care
  • Attention to detail

Certification

American Heart Association CPR and AED certification - expires 2/27

National Registry of Emergency Medical Technicians Certification - expires 3/31/2027

Georgia EMS License - expires 3/31/2027

Timeline

Customer Service Representative II

Disabled Veteran Solutions (Remote)
04.2024 - Current

Customer Service Representative

Sitel Call Center
02.2010 - 05.2012

EMT-I

McDuffie County EMS
08.2004 - 10.2006

EMT-B

Georgia Institute of EMS

EMT-I

Augusta Technical College

High School Diploma -

Evan's Christian Academy

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Emily Van Guilder