Emina Efendic
Cumming
Summary
Dynamic Pharmacy Technician with proven expertise at CVS Health in medication dispensing and patient education. Skilled in inventory management and staff training, I consistently enhanced operational efficiency and customer satisfaction. Committed to maintaining confidentiality and compliance with HIPAA regulations while delivering exceptional service and fostering positive patient relationships.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
CVS Health
05.2024 - Current
- Assisted pharmacists in dispensing medications and managing inventory levels.
- Processed prescription orders accurately while ensuring compliance with safety regulations.
- Managed medication storage, including organization and cleanliness of workstations.
- Educated patients on proper medication usage and potential side effects.
- Supported training of new pharmacy staff on standard operating procedures and best practices.
- Maintained accurate patient records, ensuring confidentiality and data integrity throughout processes.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Entered and processed patients' prescriptions into internal system.
Shift Leader
Einstein Bagel Bros
10.2022 - 04.2024
- Supervised team operations to ensure efficient workflow and high-quality customer service
- Trained new employees on company policies, food safety, and customer interaction standards
- Monitored inventory levels and coordinated supply orders to maintain stock availability
- Implemented process improvements that enhanced operational efficiency and reduced wait times
Deli Clerk
Publix Pharmacy
10.2017 - 06.2023
- Processed customer orders efficiently, ensuring prompt service and high satisfaction.
- Maintained cleanliness and organization of deli area to comply with health regulations.
- Trained new team members on deli operations and customer service best practices.
- Assisted in inventory management, monitoring stock levels, and minimizing waste.
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Education
High School Diploma -
Forsyth Central
Cumming, GA06.1999
Skills
Medication dispensing
Certification
Certified Immunizer
Languages
Croatian
Native or Bilingual
Timeline
Pharmacy Technician
CVS Health
05.2024 - Current
Shift Leader
Einstein Bagel Bros
10.2022 - 04.2024
Deli Clerk
Publix Pharmacy
10.2017 - 06.2023
High School Diploma -
Forsyth Central