Emina Efendic
Cumming
Summary
Dynamic Pharmacy Technician with proven expertise at CVS Health in medication dispensing and patient education. Skilled in inventory management and staff training, I consistently enhanced operational efficiency and customer satisfaction. Committed to maintaining confidentiality and compliance with HIPAA regulations while delivering exceptional service and fostering positive patient relationships.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
CVS Health
Cumming, GA
05.2024 - Current
- Assisted pharmacists in dispensing medications and managing inventory levels.
- Processed prescription orders accurately while ensuring compliance with safety regulations.
- Managed medication storage, including organization and cleanliness of workstations.
- Educated patients on proper medication usage and potential side effects.
- Supported training of new pharmacy staff on standard operating procedures and best practices.
- Maintained accurate patient records, ensuring confidentiality and data integrity throughout processes.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Entered and processed patients' prescriptions into internal system.
Shift Leader
Einstein Bagel Bros
Alpharetta, GA
10.2022 - 04.2024
- Supervised team operations to ensure efficient workflow and high-quality customer service
- Trained new employees on company policies, food safety, and customer interaction standards
- Monitored inventory levels and coordinated supply orders to maintain stock availability
- Implemented process improvements that enhanced operational efficiency and reduced wait times
Deli Clerk
Publix Pharmacy
Cumming Ga
10.2017 - 06.2023
- Processed customer orders efficiently, ensuring prompt service and high satisfaction.
- Maintained cleanliness and organization of deli area to comply with health regulations.
- Trained new team members on deli operations and customer service best practices.
- Assisted in inventory management, monitoring stock levels, and minimizing waste.
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Education
High School Diploma -
Forsyth Central
Cumming, GA06.1999
Skills
Medication dispensing
Inventory management
Prescription processing
Patient education
Customer service
Confidentiality adherence
Staff training
Dosage calculation
Record keeping
Team supervision
Data entry
Confidentiality and HIPAA
Answering customer questions
Insurance billing
Prescription filling
Patient confidentiality
Insurance verification
HIPAA
Drug inventory control
Drug safety
Processing payments
Medicare and medicaid process
Certification
Certified Immunizer
Languages
Croatian
Native or Bilingual
Timeline
Pharmacy Technician
CVS Health
05.2024 - Current
Shift Leader
Einstein Bagel Bros
10.2022 - 04.2024
Deli Clerk
Publix Pharmacy
10.2017 - 06.2023
High School Diploma -
Forsyth Central