Emma Adams
Assistant Manager
Cumming
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
1
1
year of professional experience
Work History
Assistant Manager
Zaxbys
01.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Shift Leader
Dunkin' Donuts
11.2024 - 04.2025
- Trained new employees and delegated daily tasks and responsibilities.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enforced company policies and regulations with employees.
Education
High School Diploma -
North Forsyth Highschool
3635 Coal Mountain Dr, Cumming, GA 30028 05.2001 -
Skills
Team Leadership & Staff Supervision – Effectively managed and motivated teams to maintain high performance during peak hours
Customer Service Excellence – Consistently delivered outstanding service and resolved customer issues to ensure satisfaction and repeat business
Training & Onboarding – Trained new hires on company procedures, safety standards, and customer interaction
Inventory & Stock Management – Monitored and managed inventory levels, placing orders to maintain optimal stock
Cash Handling & POS Operation – Accurately managed cash drawers, processed transactions, and balanced registers at end of shift
Time Management & Multitasking – Handled multiple responsibilities efficiently in a fast-paced, high-volume environment
Health & Safety Compliance – Ensured all food safety and cleanliness standards were consistently met or exceeded
Timeline
Shift Leader
Dunkin' Donuts
11.2024 - 04.2025
Assistant Manager
Zaxbys
01.2024 - Current
High School Diploma -
North Forsyth Highschool
05.2001 -
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