Emma Barrett
Toccoa
Summary
Compassionate patient representative with a background in managing patient interactions and resolving concerns effectively. Skilled in communication, ensuring clarity and understanding between healthcare providers and patients. Demonstrated ability to improve patient satisfaction through attentive service, and problem-solving, and contributed to streamlining front-office operations, enhancing overall efficiency in previous roles. Experienced in fast-paced environments, and adaptable to last-minute changes. Thrives under pressure, and consistently earns high marks for work quality and speed. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to the company's growth.
Overview
5
5
years of professional experience
Work History
Patient Coordinator and Record Administrator
Dr. Melanie Sims
Demorest
07.2023 - Current
- Coordinated patient referrals to specialists and other healthcare services.
- Processed patient intake information and updated medical records prior to treatment.
- Maintained inventory of medical supplies and equipment used in providing patient care.
- Pulled patient files and verified insurance before patient's appointment.
- Communicated with patients to ensure quality of care and develop care plans.
- Collected patient data and documented records of health condition, hospitalizations and lifestyle patterns.
- Coordinated patient appointments and maintained appointment schedule.
- Oversaw the inventory of patient care supplies, ensuring availability and cost-effectiveness.
- Provided emotional support and guidance to patients and their families.
- Provided administrative support for patient care staff.
- Passionately focused on providing care and assistance to patients during times of illness or injury.
- Facilitated communication between patients, families and healthcare providers.
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
Customer Service Manager
Blue Willow Floral, Home & Gifts
Demorest
05.2020 - 07.2023
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Evaluated employee job performance and motivated staff to improve productivity.
- Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
- Negotiated contracts with vendors to secure favorable terms and pricing.
Patient Care Technician (Labor & Delivery)
Habersham Medical Center
Demorest
08.2022 - 05.2023
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Answered patient call signals and signal lights to determine patients' needs.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Delivered outstanding patient care based on physical, psychological, educational and related criteria.
- Provided emotional support to patients and their families during difficult times.
- Responded quickly in emergency situations by providing appropriate first aid measures.
Education
BBA -
University of North Georgia
Dahlonega, GA05-2026
High School Diploma -
Tallulah Falls School
Tallulah Falls Georgia 05-2023
Skills
- Customer service
- Inventory management
- Team leadership
- Effective communication
- Problem solving
- Resource management
- Office administration
- Organizational standards
- Project management
- Critical thinking skills
- Quality assurance
- Relationship building
- Multitasking
- Organizational skills
- Documentation
Timeline
Patient Coordinator and Record Administrator
Dr. Melanie Sims
07.2023 - Current
Patient Care Technician (Labor & Delivery)
Habersham Medical Center
08.2022 - 05.2023
Customer Service Manager
Blue Willow Floral, Home & Gifts
05.2020 - 07.2023
BBA -
University of North Georgia
High School Diploma -
Tallulah Falls School
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