Professional with a solid background in management, skilled in communication, team relations, and customer relations. Demonstrated ability to use statistics and analytics to better consumer experiences and ability to handle large orders efficiently to keep customers satisfied.
Worked in store as a shift leader, managing front and back of house staff ensuring efficiency while customers needs are kindly met. Networked to local businesses and schools to promote community outreach and business growth.
Worked on shift as a team member, helping serve guests and providing them with a second-mile service. Managed all catering orders for the night shift. Managed all social media presence to promote the business.
Greeted and helped all customers in person or over the phone. Helped manage insurance policies and all changes or premium payments.
Trained new employees and shift leaders. Resolved customer issues to keep a strong relationship with all guests. Managed a team to serve customers as efficiently as possible, while keeping service top-tier.
Seeking a degree in Business Administration with a 3.0 GPA.
Graduated on the honor roll with a GPA of 3.7 and in the top 3% of my class. Was involved in SkillsUSA and was the president of the club in 2022-2023.
ServSafe Certified Food Handler