Emma Leatherwood
Cataula
Summary
Dynamic customer service professional with a proven track record at Starbucks, excelling in creating welcoming environments and resolving conflicts. Recognized for exceptional attention to detail and strong teamwork, I leverage my multitasking abilities to enhance customer satisfaction and loyalty, ensuring a positive experience for every guest.
Overview
5
5
years of professional experience
Work History
Barista
Starbucks
07.2022 - 04.2025
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Crew Member
SUBWAY
02.2021 - 07.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Customer Service Representative
Callaway Gardens Resort
10.2020 - 01.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Bachelor of Science - Clinical Psychology
Columbus State University
Columbus, GA05-2026
Skills
- Friendly and outgoing
- Attention to detail
- Team player
- Exceptional customer service
Timeline
Barista
Starbucks
07.2022 - 04.2025
Crew Member
SUBWAY
02.2021 - 07.2022
Customer Service Representative
Callaway Gardens Resort
10.2020 - 01.2021
Bachelor of Science - Clinical Psychology
Columbus State University
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