Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Emma Trip

Douglasville

Summary

Dynamic and dedicated professional with a strong background in pet care management and retail sales at Hot Topic. Proven ability to enhance customer experiences and ensure pet safety through effective communication and behavior monitoring. Skilled in cash handling and maintaining a positive attitude, consistently exceeding expectations in service and care.

Overview

10
10
years of professional experience

Work History

Pet Sitter

Friends And Family Members
01.2015 - Current
  • Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
  • Gave animals proper attention to promote secure environment in owner's absence.
  • Communicated professionally with pet owners via phone, email, and text.
  • Prepared food and water following instructions from pet owners.
  • Gave medication to pets following guidelines from owners.
  • Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
  • Followed pet care instructions for dietary needs and medication regimens.

Sales Associate

Hot Topic
11.2020 - 05.2021
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Solved customer challenges by offering relevant products and services.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Built relationships with customers to encourage repeat business.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Educated customers on current promotional offerings and products using persuasive selling tactics.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Volunteer

Furkids Animal Rescue
01.2018 - 03.2020
  • Helped with intake of newly surrendered animals, providing food, water and medical attention.
  • Collaborated with shelter staff to develop new initiatives to improve animals' quality of life.
  • Attended community events to promote pet adoption and responsible pet ownership.
  • Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
  • Prepared and administered medications and treatments as prescribed by veterinarian.
  • Documented animals' weight, size and condition in computer system for review by senior staff.
  • Reset procedure rooms between appointments and disinfected equipment.
  • Monitored health of animals, reporting any issues to shelter staff for resolution.
  • Kept animals healthy and socialized by providing regular exercises and walks.
  • Maintained detailed records of animal care and feeding schedules to track animal care and history.
  • Cleaned and sanitized cages and living areas to promote health and wellbeing.
  • Provided companionship and comfort to animals in need of extra love and attention.
  • Monitored animals for behavioral problems and signs of health issues.

Education

Bachelor of Arts - Fine Arts

Georgia State University
Atlanta, GA
05-2028

High School Diploma -

Lakeview Academy
Gainesville, GA
05-2021

Skills

  • Behavior monitoring
  • Pet control
  • Pet safety
  • Schedule adherence
  • Positive attitude
  • Flexible schedule
  • Pet care management
  • Pet care needs
  • Promotional support
  • Retail loss prevention
  • Sales strategies
  • Verbal and written communication
  • Cash handling accuracy
  • Store opening and closing
  • POS system operation
  • Sales expertise

Languages

English
Native or Bilingual
Dutch
Native or Bilingual
Spanish
Limited Working

Timeline

Sales Associate

Hot Topic
11.2020 - 05.2021

Volunteer

Furkids Animal Rescue
01.2018 - 03.2020

Pet Sitter

Friends And Family Members
01.2015 - Current

Bachelor of Arts - Fine Arts

Georgia State University

High School Diploma -

Lakeview Academy

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Emma Trip