Emma Walker
Hartwell
Summary
Dynamic and detail-oriented Nationally Certified Pharmacy Technician with a proven track record at Riggin's Pharmacy as well as Three Bears Alaska, excelling in medication dispensing and quality control. Recognized for enhancing patient satisfaction through effective communication and problem-solving skills, while ensuring compliance with HIPAA regulations and optimizing prescription accuracy in a high-volume environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Nationally Certified Pharmacy Technician
Riggin's Pharmacy
08.2024 - Current
- Aided in medication therapy reviews by collecting and organizing patient data on drug usage patterns.
- Assessed prescription refills for accuracy before dispensing them to patients.
- Boosted customer retention through exceptional service, addressing concerns professionally and courteously, fostering trust between patients and pharmacy staff.
- Enhanced pharmacy operations by maintaining up-to-date knowledge of medication availability and proper dosing instructions.
- Boosted productivity by organizing inventory, ensuring efficient replenishment of stock, and minimizing waste.
- Assisted customers with medication questions, providing accurate information on side effects, contraindications, and proper usage.
- Facilitated the procurement process for special order medications to ensure timely delivery for patients in need.
- Ensured smooth workflow within the pharmacy by performing quality control checks on all dispensed medications.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Counted and labeled prescriptions with correct item and quantity.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Set up and modified patient profiles to include current medications and insurance details.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Resolved third-party billing, computer system and customer service issues.
- Developed and implemented improvements to pharmacy organization system.
- Coordinated verification and filling of more than 600 daily prescriptions in high-volume retail pharmacy environment.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Reduced medication errors through consistent attention to detail and adherence to established protocols.
- Supported customer needs by processing insurance claims quickly and accurately, reducing wait times and increasing satisfaction.
- Collaborated with pharmacists to optimize patient care, offering support with prescription interpretation and dosage adjustments.
- Streamlined communication between pharmacists and patients by effectively managing phone calls and addressing inquiries.
- Promoted compliance with state regulations by properly labeling medications and ensuring controlled substances were securely stored.
- Expedited prescription processing by utilizing advanced software systems for data entry and label generation.
- Improved patient satisfaction by accurately and efficiently filling prescriptions in a timely manner.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Entered and processed patients' prescriptions into internal system.
- Collected co-payments or full payments from customers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Managed opening and closing duties for pharmacy.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
Certified Pharmacy Technician
Three Bears Alaksa
09.2022 - 07.2024
- Excelled to head technician within 6 months of starting this position.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Contributed to team success by training new pharmacy technicians on company policies, procedures, and best practices.
- Reduced medication errors through consistent attention to detail and adherence to established protocols.
- Coordinated medication therapy management services alongside pharmacists to optimize patient outcomes.
- Maintained a clean and safe pharmacy environment through regular cleaning of work areas and equipment, adhering to safety guidelines.
- Supported customer needs by processing insurance claims quickly and accurately, reducing wait times and increasing satisfaction.
- Collaborated with pharmacists to optimize patient care, offering support with prescription interpretation and dosage adjustments.
- Streamlined communication between pharmacists and patients by effectively managing phone calls and addressing inquiries.
- Promoted compliance with state regulations by properly labeling medications and ensuring controlled substances were securely stored.
- Informed patients about potential drug interactions, leading to increased awareness of risks associated with certain medications combinations.
- Expedited prescription processing by utilizing advanced software systems for data entry and label generation.
- Improved patient satisfaction by accurately and efficiently filling prescriptions in a timely manner.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Entered and processed patients' prescriptions into internal system.
- Collected co-payments or full payments from customers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Managed opening and closing duties for pharmacy.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Coordinated verification and filling of more than 700 daily prescriptions in high-volume retail pharmacy environment.
Education
Butte High School
Butte, MTSkills
- HIPAA regulations
- Medication dispensing
- Quality control procedures
- Pharmaceutical calculations
- Insurance billing
- Drug interaction monitoring
- Drug classification
- Prescription interpretation
- Pharmacy law compliance
- Adherence to protocols
- Continuing education
- Medication storage
- Problem-solving skills
- Team collaboration
- Prescription filling
- Patient confidentiality
Accomplishments
Became head technician in less than 6 months of starting at Three Bears Pharmacy.
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Nationally Certified Pharmacy Technician
Riggin's Pharmacy
08.2024 - Current
Certified Pharmacy Technician
Three Bears Alaksa
09.2022 - 07.2024
Butte High School
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