Emma Milam
Monroe
Summary
Dynamic and dedicated professional with exceptional customer service skills honed at San Andres. Proven ability to engage guests and resolve complaints swiftly, ensuring satisfaction. Strong work ethic and teamwork fostered a clean and efficient dining environment. Skilled in cash handling and beverage preparation, contributing to a seamless dining experience.
Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level hosting position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
San Andres
08.2025 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Managed multiple tables efficiently, maintaining high standards of service.
- Assisted in training new servers on menu knowledge and service protocols.
- Resolved customer complaints swiftly to enhance guest satisfaction.
- Maintained cleanliness and organization of dining area throughout shifts.
- Recommended menu items based on guest preferences and dietary restrictions.
- Served food and beverages promptly with focused attention to customer needs.
Puppy Counselor
Petland
01.2025 - 05.2025
- Assisted customers in selecting pets, ensuring informed decisions based on lifestyle and preferences.
- Educated clients on pet care practices, enhancing knowledge and improving animal welfare.
- Maintained cleanliness and organization of pet habitats, contributing to a healthy environment.
- Supported team in product merchandising, increasing visibility of pet supplies and accessories.
- Sold pups
Hostess
Cielo Blue
06.2024 - 12.2024
- Greeted and seated guests promptly, ensuring an inviting atmosphere.
- Managed reservation system efficiently, coordinating seating arrangements for optimal flow.
- Communicated effectively with servers and kitchen staff to ensure timely service.
- Handled guest inquiries and concerns professionally, enhancing overall dining experience.
- Monitored dining area for cleanliness and readiness, maintaining high standards of presentation.
- Assisted in training new hosts on operational procedures and customer service expectations.
- Answered customer questions about hours, seating, and menu information.
Hostess
San Andres
05.2023 - 04.2024
- Adapted quickly to changing situations during peak hours, ensuring smooth operations.
- Supported promotional events by coordinating special seating arrangements and guest accommodations.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Made Drinks
Star Nutrition
07.2022 - 07.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
High School Diploma -
Monroe Area High School
Monroe, GANo Degree - Business Management
Kennesaw State University
Kennesaw, GA05-2028
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Customer service
- Cleanliness standards
- Safe food handling
- Team collaboration
- Supply restocking
- Food safety practices
- Dining area maintenance
- Beverage preparation
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 40 staff members.::
- Documented and resolved communication which led to accomplishing.
Certification
- Server Training - 2 weeks
Languages
English
Full Professional
Timeline
Server
San Andres
08.2025 - Current
Puppy Counselor
Petland
01.2025 - 05.2025
Hostess
Cielo Blue
06.2024 - 12.2024
Hostess
San Andres
05.2023 - 04.2024
Made Drinks
Star Nutrition
07.2022 - 07.2022
High School Diploma -
Monroe Area High School
No Degree - Business Management
Kennesaw State University