Emmanuel Collazo
Lawrenceville
Summary
Enthusiastic and people-driven Call Center and Customer Service Representative who loves turning everyday conversations into positive customer experiences. I bring a warm, upbeat attitude to every interaction, paired with a strong sense of determination and a commitment to getting things done right. Whether I’m resolving a complex issue, helping customers explore their options, or supporting sales goals, I approach every task with focus, accountability, and a genuine desire to help. Known for staying composed under pressure and delivering consistent, reliable results, I excel in customer retention, CRM systems, problem-solving, and building trust through exceptional service.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Super Clean Heroes of Atlanta
01.2023 - Current
- Handled 100+ calls per day for client inquiries.
- Achieved 95% customer satisfaction rate.
- Reduced escalation rates by 20% through conflict resolution.
- Resolved customer inquiries promptly, ensuring a seamless experience for all clients.
- Utilized CRM systems effectively to track customer interactions and improve service delivery.
- Collaborated with cross-department teams to address customer issues and enhance service quality.
- Trained new staff on customer service protocols and best practices, enhancing team performance.
- Resolved conflicts amicably, promoting a positive brand image and customer loyalty.
Call Center Sales Representative
Your Modern Muse Corporation
02.2022 - 01.2023
- Resolved 85% of issues on first call.
- Managed a portfolio of 200+ client accounts.
- Increased client retention by 15% annually.
- Engaged customers effectively through active listening and tailored communication strategies.
- Educated customers on product features and benefits, enhancing their purchasing decisions.
- Collaborated with cross-functional teams to streamline sales processes and improve efficiency.
- Resolved customer inquiries promptly, ensuring a positive experience and fostering loyalty.
- Assisted in training new team members on sales protocols and customer service best practices.
Call Center Representative
Snellings Staffing
06.2021 - 02.2022
- Processed over 500 customer inquiries monthly.
- Developed new FAQ system, reducing query time by 30%.
- Trained new hires, improving their productivity by 10%.
- Delivered exceptional customer service through effective communication and problem-solving skills.
- Resolved customer inquiries efficiently, enhancing overall client experience and satisfaction.
- Documented customer interactions accurately in the database for future reference and follow-up.
- Maintained composure during high-stress situations, effectively managing customer expectations.
Education
High School Diploma -
Stratford High School
Stratford, CT06-2013
Skills
- Excellent verbal communication
- Problem-solving
- Time management
- Active listening
- Empathy
- CRM systems
- Customer engagement
- Conflict resolution
- Public/Motivational Speaking
- Positive/High Energy Attitude
- Tech Savvy
- Self-Motivation/Initiative
Accomplishments
- Awarded Employee of the Month for three consecutive months.
- Earned highest marks for Customer Satisfaction, Company-Wide.
Languages
Spanish
Limited Working
Timeline
Customer Service Representative
Super Clean Heroes of Atlanta
01.2023 - Current
Call Center Sales Representative
Your Modern Muse Corporation
02.2022 - 01.2023
Call Center Representative
Snellings Staffing
06.2021 - 02.2022
High School Diploma -
Stratford High School