Summary
Overview
Work History
Skills
Timeline
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Emmanuel Ellis

Marietta

Summary

Recently relocated to the Atlanta area and is currently working at Wellstar Hospital as an IT Field Service Tech II. Is in search for a new position to stretch my knowledge and further my career within networking and wireless infrastructure.

Overview

9
9
years of professional experience

Work History

IT Field Support Tech II

Wellstar Hospital
04.2021 - Current
  • Works closely with network, printer, VDI, & hospital administrators.
  • Maintains IT equipment throughout entire hospital along with one other colleague.
  • Troubleshoots and resolves networking issues such as connection issues and port activations.
  • Resolves hardware and software related printing issues.
  • High volume work environment with necessity to get things done quickly and effectively.
  • Ability to stay on task without supervision while still being able to build relationships with other staff members around the hospital campus.
  • Weekly task includes resolving issues with scanners, desktops, laptops, VoIP phones, cellular phones, displays, Microsoft 365, keeping inventory using ServiceNow, & making changes within active directory.

IT Field Technician backup, reinstall

Wenco Indiana LLC
05.2018 - 04.2021
  • Resolves Windows OS software issues; system boot, virus protection, restore points.
  • Run cable through ceiling, outside, down walls, to faceplates, terminate on both ends, connect to end-host devices, troubleshoot connectivity if needed.
  • Create, edit, delete users within Sonicwall firewall. Create backups, downgrade, and upgrade firmware as needed. Program and edit VPN tunnels to/from 64 Wendy's locations.
  • Provide customer support through desk phone, cell phone, remotely via Comodo/Logmein/Remote Desktop Connection.
  • Troubleshoot POS(Aloha) issues. Register hardware, software via Dumac web services. Timer-loop install, repair, replace. Headset system wiring. Outside confirmation board support. Speaker/mic replacement.
  • Able to brainstorm permanent solutions quickly and effectively in fast paced environments.
  • Performs preventative maintenance through use of Comodo. Keep desktops up to date by using both recommended and mandatory pushed updates.
  • Repair desktop hardware. SSD, ram, internal fan, sata cable, keyboard, trackpad, screen, charging port.

Jr. Camera/Network Admin

PFW
05.2016 - 05.2018
  • Repaired, replaced, cleaned, monitored, recorded data for IP/analog cameras.
  • Maintained documentation for work through ticketing system. Opened tickets when new issues arose and closed when the issue was resolved. Followed already created tickets until completion.
  • Swapped, tested, recharged, replaced batteries within uninterruptible power supplies.
  • Used Cisco Prime to monitor routers, switches, and wireless access points. Was able to view router/switch device location, fan speed, temperature, alerts. Could make access point blink, set restrictions, view clients, view device stats.
  • Replaced campus-wide router, switch, and access point infrastructure. All cisco router/switches/access points were swapped out for new top of the line equipment. The campus stretches over 40 buildings and servicing over 10,000 students.

Skills

  • CCENT
  • CCNA Routing & Switching
  • CCNA Cyber Ops
  • Firewall Configuration
  • Camera Maintenance
  • Active Directory
  • Remote Support
  • POS Equipment
  • Problem Solving
  • UPS Maintaining
  • Ticketing Systems
  • Monitoring Software
  • Equipment Installation
  • Hardware Replacement
  • Preventative Maintenance

Timeline

IT Field Support Tech II

Wellstar Hospital
04.2021 - Current

IT Field Technician backup, reinstall

Wenco Indiana LLC
05.2018 - 04.2021

Jr. Camera/Network Admin

PFW
05.2016 - 05.2018

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Emmanuel Ellis