Emmanuel Johnson
Powder Springs
Summary
Claims Investigator dedicated to completing thorough, timely investigations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Claims Manager
Wardlaw Claims Service - StateFarm
08.2024 - 11.2024
- Streamlined communication between adjusters and clients, expediting claim resolution times.
- Enhanced customer satisfaction with timely and accurate claims resolutions.
- Managed a team of adjusters, providing coaching and performance feedback for improved productivity.
- Handled claims consistent with client and corporate policies, procedures, best practices and regulations.
- Improved claims processing efficiency by implementing streamlined workflow procedures.
- Coordinated catastrophe response efforts, ensuring prompt deployment of resources during high-volume periods or natural disasters.
- Mentored new hires on company policies/procedures enabling them to quickly become proficient in managing claims.
- Reduced claim disputes by enforcing strict adherence to policy terms and conditions.
- Utilized advanced software tools to efficiently manage large caseloads and track progress on individual cases.
Claims Adjuster
Wardlaw Claims Service - StateFarm
02.2024 - 08.2024
- Provided exceptional customer service during the claims process, addressing concerns promptly and empathetically.
- Handled complex claims involving multiple parties, navigating challenging situations with professionalism and tact.
- Improved interdepartmental coordination by establishing clear communication channels
- Assisted clients throughout the entire claim process from initial report to final settlement or closure.
- Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
- Scoped and photographed properties for defects and damage.
- Used Software to compile estimates for personal property and structure damage.
- Developed and maintained working relationships with independent adjusters and contractors to assist in prompt claims handling.
- Developed effective techniques to mitigate losses.
- Prepared sketch of floor plan and roofline and entered data into Software to develop line-by-line item costs of damages.
- Prepared comprehensive reports to negotiate purchase price and repair of properties.
Claims Adjuster
Alacrity Solutions - State Farm
12.2022 - 11.2023
- Improved claim resolution times by efficiently managing a caseload of 50+ claims per month.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
Claims Adjuster
Alacrity - State Farm ( Hurricane Property Field)
09.2022 - 12.2022
- Answered customer questions regarding deductibles.
- Prepared summaries of damage, payments and policy coverage.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Evaluated insurance policies and analyzed damages to determine coverage.
Claims Adjuster
Renfroe - State Farm ( Wind/ Hail Property Field)
02.2022 - 08.2022
- Answered customer questions regarding deductibles.
- Prepared summaries of damage, payments and policy coverage.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Evaluated evidence with ultimate goal of creating positive outcomes for client's claims.
- Negotiated Type settlement agreements to resolve disputes.
- Investigated and assessed damage to property and reviewed property damage estimates.
Claims Adjuster
Alacrity Solutions ( Hurricane Ida )
10.2021 - 01.2022
- Answered customer questions regarding deductibles.
- Prepared summaries of damage, payments and policy coverage.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Evaluated insurance policies and analyzed damages to determine coverage.
- Negotiated Type settlement agreements to resolve disputes.
Education
High School Dipolma -
Kennesaw Mountain High School
Kennesaw, GA05.2020
Skills
- Settlement Negotiation
- Claims Evaluations
- Proficient Xactimate
- Liability Determinations
- Property Claims
- Casualty and property loss
- Risk Assessment
- Claims Processing
- Insurance policy coverage knowledge
- GA,FL,TX,LA,CT,SC,IN Claims Adjuster License
Certification
- Rope And Harness
- State Farm Fire
- State Farm Auto
Timeline
Claims Manager
Wardlaw Claims Service - StateFarm
08.2024 - 11.2024
Claims Adjuster
Wardlaw Claims Service - StateFarm
02.2024 - 08.2024
Claims Adjuster
Alacrity Solutions - State Farm
12.2022 - 11.2023
Claims Adjuster
Alacrity - State Farm ( Hurricane Property Field)
09.2022 - 12.2022
Claims Adjuster
Renfroe - State Farm ( Wind/ Hail Property Field)
02.2022 - 08.2022
Claims Adjuster
Alacrity Solutions ( Hurricane Ida )
10.2021 - 01.2022
- Rope And Harness
- State Farm Fire
- State Farm Auto
High School Dipolma -
Kennesaw Mountain High School
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