Emmanuel Kalize
Gaborone
Summary
Dynamic IT professional with a proven track record at Broslink Pty Ltd, excelling in network administration and customer support. Skilled in designing and implementing electronic security solutions, with a knack for enhancing system efficiency and user satisfaction. Expert in equipment installation and IT asset management, consistently delivering innovative solutions tailored to client needs.
Overview
16
16
years of professional experience
1
1
Certification
Work History
IT Technical Supervisor
Broslink Pty Ltd
01.2016 - Current
- Managing Data Network Installations
- Network Configuration for small to medium networks
- Managing and Installation for CCTV and Access Control Solutions
- Designing and Implementation for CCTV and Access Control solutions
- Preparation for documentation for clients
- Configuration and Installation of video management solution for both PC and mobile devices
- Managing more than 20 calls, emails and requests from clients
- Procurement of equipment from suppliers on behalf of clients
- Managing warranty issues for clients
- Developed comprehensive training programs to expand team knowledge in new technologies and software applications.
- Managed vendor relationships, negotiating contracts for cost-effective solutions that met organizational requirements.
- Improved customer satisfaction ratings with prompt resolutions of technical issues and thorough followups.
IT Support Consultant
Homezim Pty Ltd
10.2014 - 12.2015
- Conducted thorough assessments of existing client websites to identify areas for improvement or expansion opportunities.
- Maintained detailed records of completed projects to provide accurate reporting capabilities for future reference.
- Developed customized website and email hosting solution for clients to align solutions with business objectives and demands.
- Support for website and email hosting issues
- Assisting clients with email configurations on site and offsite
- Outlook 2007, 2013, 2016, 2020, 0ffice 365 email configurations
Assistant Systems Administrator
Zimbabwe Insurance Brokers
09.2008 - 09.2014
- Assisting the systems administrator in managing the network
- Providing user support both remotely and on site
- Participated in on-call rotation to provide round-the-clock support for critical systems and applications.
- Providing support to more that 80 staff members a day
- Enhanced network security by implementing regular system updates and monitoring for potential vulnerabilities.
- Provided end-user training on new software applications, improving overall productivity within the organization.
- Assisting the systems administrator in IT policy management.
- Microsoft Exchange, Outlook, Office, OS installations and Server Installations
- Procurement of IT equipment and software from vendors.
- Processing IT equipment warranties
- Network configuration and repairs
- Computer repairs and equipment
Education
Associate of Science - National Diploma in Information Technology
11.2007
- Computer Architecture and Servicing
- Data Communications and Networks
- Data Analysis and Design
- Programming in Visual Basic
- Software Design
- Computer Quantitative Methods
- Data Structures and Algorithyms
- Internet and Web Design
- Software Project
Associate of Science - Kwekwe Polytechnic College
11.2004
- Programming in Pascal
- Computer Operations and Packages
- Business Systems and Entrepreneurial Skills
- Principles of Accounts
- Information Technology Concepts
- National and Strategic Studies
- Business Comunication
Skills
- Network configuration
- Wireless Networking
- Equipment testing
- CCTV System Design and Installation
- Access Control Integration
- Video Management Software
- Customer Support
- Schematic Interpretation
- Equipment Installation
- Information Security Policies
Certification
Hikvision Certified - HCSA CCTV and Access Control
Timeline
IT Technical Supervisor - Broslink Pty Ltd
01.2016 - Current
IT Support Consultant - Homezim Pty Ltd
10.2014 - 12.2015
Assistant Systems Administrator - Zimbabwe Insurance Brokers
09.2008 - 09.2014
Harare Polytectnic - Associate of Science, National Diploma in Information Technology
Kwekwe Polytechnic College - Associate of Science, Kwekwe Polytechnic College
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