Emmanuel Pineda
Snellville
Summary
Results-oriented professional with extensive experience in team leadership and customer service. Expertise in problem-solving, training, and fostering a positive work environment to drive sales growth and enhance customer loyalty.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Store Manager
AutoZone Inc.
Brookhaven, GA
01.2025 - Current
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Commercial Specialist
AutoZone Inc. Inside Us Auto Sales
Lawrenceville, GA
02.2020 - 01.2024
- Analyzed market trends to optimize product selection and inventory management.
- Developed relationships with suppliers to enhance purchasing strategies and improve supply chain efficiency.
- Implemented training programs for new staff, fostering knowledge sharing and operational excellence.
- Collaborated with cross-functional teams to streamline processes and increase overall productivity.
- Spearheaded process improvements that reduced operational costs while maintaining quality standards in service delivery.
- Utilized data-driven insights to optimize pricing strategies, resulting in increased profitability without sacrificing customer satisfaction or loyalty.
- Evaluated competitor offerings regularly, adapting company strategies accordingly to maintain a competitive edge in the marketplace.
- Identified and researched potential partners for dealership business to establish mutually supportive pairings.
Store Manager
AutoZone Inc.
Brookhaven, GA
02.2015 - 01.2020
- Led team to achieve sales targets through effective inventory management and customer service strategies.
- Developed training programs for new employees, enhancing product knowledge and service skills.
- Streamlined daily operations to improve efficiency, resulting in reduced wait times for customers.
- Analyzed sales data to identify trends, driving targeted marketing campaigns and promotions.
- Implemented loss prevention strategies that minimized shrinkage and improved overall store profitability.
- Mentored staff on best practices for customer engagement, fostering a collaborative team environment.
- Oversaw compliance with safety regulations, ensuring a secure shopping experience for customers and employees.
- Coordinated with corporate leadership to align store initiatives with overall business objectives and goals.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
Commercial Sales Manager
AutoZone Inc.
Brookhaven, GA
01.2014 - 02.2015
- Developed and executed sales strategies to enhance market penetration and drive revenue growth.
- Managed and trained sales team on product knowledge and customer engagement techniques.
- Analyzed sales data to identify trends, optimize inventory levels, and improve merchandising strategies.
- Cultivated relationships with key clients to foster loyalty and encourage repeat business opportunities.
- Monitored competitive landscape to adjust pricing strategies and maintain market competitiveness.
- Delivered regular performance reports to senior management highlighting progress towards sales goals and initiatives.
- Developed strong relationships with key clients, leading to long-term business growth and increased brand loyalty.
- Ensured client retention and increased repeat business by maintaining regular communication with existing customers to assess satisfaction levels and identify additional sales opportunities.
- Developed strategic initiatives based upon company objectives aimed at accelerating growth.
- Achieved sales targets consistently, demonstrating a strong commitment to company goals and objectives.
- Expanded market share through the identification of new business opportunities and partnerships.
- Analyzed sales data and trends to identify areas for improvement, implementing necessary adjustments for optimal results.
- Increased commercial sales revenue by developing and implementing strategic sales plans.
Assistant Store Manager
AutoZone Inc
Brookhaven, GA
03.2013 - 01.2014
- Supervised daily operations to ensure team efficiency and customer satisfaction.
- Trained and mentored staff on inventory management and customer service best practices.
- Implemented merchandising strategies to enhance product visibility and sales performance.
- Analyzed sales trends to optimize stock levels and reduce excess inventory.
- Resolved customer inquiries and complaints to foster loyalty and retention.
- Conducted regular audits of inventory accuracy, improving overall operational efficiency.
- Collaborated with upper management on strategic initiatives for store growth and improvement.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Part Sales Manager
AutoZone Inc.
Norcross, GA
12.2011 - 12.2012
- Supervised daily sales operations to ensure optimal customer service and inventory management.
- Trained and mentored team members on product knowledge and sales techniques.
- Executed merchandising strategies to enhance product visibility and drive sales.
- Analyzed sales data to identify trends and inform purchasing decisions.
- Resolved customer inquiries and complaints efficiently to maintain satisfaction levels.
- Implemented process improvements to streamline operations and reduce errors.
- Cultivated a positive workplace culture by promoting open communication between team members.
- Boosted sales, effectively upselling and cross-selling relevant products to customers.
Customer Service Representative
AutoZone Inc.
Norcross, GA
01.2011 - 11.2011
- Assisted customers with product inquiries and order processing, enhancing overall service quality.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty.
- Maintained knowledge of automotive parts and products to provide accurate information to customers.
- Collaborated with team members to streamline processes, improving efficiency in daily operations.
Education
High School Diploma -
Duluth High School
Duluth, GASkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Team leadership
- Recruitment and hiring
- Team motivation
- Leadership development
- Sales expertise
Certification
Parts Expert Certification
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
AutoZone Inc.
01.2025 - Current
Commercial Specialist
AutoZone Inc. Inside Us Auto Sales
02.2020 - 01.2024
Store Manager
AutoZone Inc.
02.2015 - 01.2020
Commercial Sales Manager
AutoZone Inc.
01.2014 - 02.2015
Assistant Store Manager
AutoZone Inc
03.2013 - 01.2014
Part Sales Manager
AutoZone Inc.
12.2011 - 12.2012
Customer Service Representative
AutoZone Inc.
01.2011 - 11.2011
High School Diploma -
Duluth High School