Emmanuel Puente
Rome
Summary
Dynamic professional with a strong background in customer service and sales, notably at Heritage Auto Group. Proven ability to enhance client satisfaction through effective communication and relationship-building. Skilled in property valuation and adaptable in fast-paced environments, consistently exceeding performance goals while fostering teamwork and collaboration.
Overview
2026
2026
years of professional experience
Work History
Appraisal Assistant
Gusanos Painting
2023 - Current
- Assisted in preparing property appraisal reports and documentation for review.
- Conducted research on market trends to support appraisal evaluations.
- Collaborated with appraisers to gather necessary property information and data.
- Organized and maintained appraisal files, ensuring accuracy and compliance with regulations.
- Utilized appraisal software to input data, enhancing report generation efficiency.
- Participated in client communications, providing updates on appraisal processes and timelines.
- Supported team in scheduling appointments for property inspections and appraisals.
- Adapted quickly to new tools, improving workflow efficiency within the appraisal team.
- Developed strong relationships with real estate professionals.
- Enhanced appraisal accuracy by meticulously reviewing and verifying property data.
- Assist customers with items and help come up with alternatives.
Sales Consultant
Xfinity Store by Comcast
02.2025 - 07.2025
- Always giving the best customer service making sure the customers feel welcomed. as soon as they walk through our doors.
- Greeted and assisted customers with professionalism & empathy.
- Assisted with technical assistance.
- Making sure my daily & monthly goals get met, up keeping my performance to insure the KPI’s always exceed.
- Maintaining a clean, healthy environment for me and others.
- Staying up do date on promos and organization.
- Taking on opening roles as well as closing roles, with counting down deposits, piti h out inventory.
Sales Consultant
Heritage Auto Group
2015 - 2021
- Engaged customers to understand needs and recommend suitable vehicles.
- Conducted product demonstrations and test drives to enhance customer experience.
- Utilized CRM software to manage leads and track customer interactions effectively.
- Collaborated with team members to optimize sales strategies and improve service delivery.
- Provided detailed product knowledge to educate customers on vehicle features and benefits.
- Developed strong relationships with clients, fostering loyalty and repeat business opportunities.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
Sales Manger /installer
The Hook up
2007 - 2015
- Assisted in developing sales strategies to enhance customer engagement and retention.
- Supported team in analyzing market trends to identify potential sales opportunities.
- Collaborated with marketing to create promotional materials for product launches.
- Facilitated training sessions for new sales team members on product knowledge and sales techniques.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Attended industry events and conventions to expain sales opportunities.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
Education
Rome High School
Rome Ga Skills
- Customer service
- Sales
- Cost approach
- Property valuation
- Excellent work ethic
- Adaptable in fast and challenging environments
- Strong communication and organization skills
- Able to cohesively work well with others; teamwork
- Computer skills
Languages
Spanish
Native or Bilingual
Timeline
Sales Consultant
Xfinity Store by Comcast
02.2025 - 07.2025
Appraisal Assistant
Gusanos Painting
2023 - Current
Sales Consultant
Heritage Auto Group
2015 - 2021
Sales Manger /installer
The Hook up
2007 - 2015
Rome High School