Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Emmanuel Puente

Rome

Summary

Dynamic professional with a strong background in customer service and sales, notably at Heritage Auto Group. Proven ability to enhance client satisfaction through effective communication and relationship-building. Skilled in property valuation and adaptable in fast-paced environments, consistently exceeding performance goals while fostering teamwork and collaboration.

Overview

2026
2026
years of professional experience

Work History

Appraisal Assistant

Gusanos Painting
2023 - Current
  • Assisted in preparing property appraisal reports and documentation for review.
  • Conducted research on market trends to support appraisal evaluations.
  • Collaborated with appraisers to gather necessary property information and data.
  • Organized and maintained appraisal files, ensuring accuracy and compliance with regulations.
  • Utilized appraisal software to input data, enhancing report generation efficiency.
  • Participated in client communications, providing updates on appraisal processes and timelines.
  • Supported team in scheduling appointments for property inspections and appraisals.
  • Adapted quickly to new tools, improving workflow efficiency within the appraisal team.
  • Developed strong relationships with real estate professionals.
  • Enhanced appraisal accuracy by meticulously reviewing and verifying property data.
  • Assist customers with items and help come up with alternatives.

Sales Consultant

Xfinity Store by Comcast
02.2025 - 07.2025
  • Always giving the best customer service making sure the customers feel welcomed. as soon as they walk through our doors.
  • Greeted and assisted customers with professionalism & empathy.
  • Assisted with technical assistance.
  • Making sure my daily & monthly goals get met, up keeping my performance to insure the KPI’s always exceed.
  • Maintaining a clean, healthy environment for me and others.
  • Staying up do date on promos and organization.
  • Taking on opening roles as well as closing roles, with counting down deposits, piti h out inventory.

Sales Consultant

Heritage Auto Group
2015 - 2021
  • Engaged customers to understand needs and recommend suitable vehicles.
  • Conducted product demonstrations and test drives to enhance customer experience.
  • Utilized CRM software to manage leads and track customer interactions effectively.
  • Collaborated with team members to optimize sales strategies and improve service delivery.
  • Provided detailed product knowledge to educate customers on vehicle features and benefits.
  • Developed strong relationships with clients, fostering loyalty and repeat business opportunities.
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
  • Followed up with existing customers to provide additional support and address concerns.
  • Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
  • Maintained sense of urgency in answering customer questions and requests through email or voice messaging.

Sales Manger /installer

The Hook up
2007 - 2015
  • Assisted in developing sales strategies to enhance customer engagement and retention.
  • Supported team in analyzing market trends to identify potential sales opportunities.
  • Collaborated with marketing to create promotional materials for product launches.
  • Facilitated training sessions for new sales team members on product knowledge and sales techniques.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Attended industry events and conventions to expain sales opportunities.
  • Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.

Education

Rome High School
Rome Ga

Skills

  • Customer service
  • Sales
  • Cost approach
  • Property valuation
  • Excellent work ethic
  • Adaptable in fast and challenging environments
  • Strong communication and organization skills
  • Able to cohesively work well with others; teamwork
  • Computer skills

Languages

Spanish
Native or Bilingual

Timeline

Sales Consultant

Xfinity Store by Comcast
02.2025 - 07.2025

Appraisal Assistant

Gusanos Painting
2023 - Current

Sales Consultant

Heritage Auto Group
2015 - 2021

Sales Manger /installer

The Hook up
2007 - 2015

Rome High School

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Emmanuel Puente