Emmanuel Rivas
Decatur
Summary
Professional with strong experience in front office management, prepared to lead front desk operations. Skilled in team collaboration, conflict resolution, and providing exceptional customer service. Highly adaptable, reliable, and results-driven with expertise in scheduling, administrative tasks, and multitasking in dynamic environments. Known for professionalism, strong communication skills, and keen ability to integrate seamlessly within team while maintaining high standards.
Overview
5
5
years of professional experience
Work History
Front Desk Lead
Bark & Board
01.2025 - Current
- Maintained a high level of professionalism with guests, ensuring their needs were met in a timely manner.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
- Improved guest loyalty by proactively identifying opportunities for upselling additional services or amenities during the reservation process or at check-in/check-out stages.
- Managed high call volume and email inquiries, efficiently addressing guest concerns and providing accurate information regarding reservations, rates, and services.
- Reduced wait times for guests by streamlining check-in and check-out processes.
- Assisted management in implementing new front desk procedures to increase efficiency and improve guest experiences.
Adoptions Counselor
Lifeline Animal Project
08.2023 - 12.2024
- Maintained current knowledge of state laws governing adoption procedures.
- Monitored caseloads regularly ensuring timely completion of cases within established deadlines.
- Counseled individuals considering placing a animal up for adoption regarding their options and resources available.
- Educated clients on proper pet care techniques including nutrition, grooming, exercise and preventive healthcare measures.
- Observed behavior of animals closely while handling them in order to identify potential behavioral issues that require further attention.
- Provided general administrative duties such as scheduling appointments, answering phones, filing paperwork.
- Provided post-operative care to ensure successful recovery of animals after surgery or other procedures.
- Assisted in emergency situations by providing first aid to injured or ill animals.
- Administered medications prescribed by the veterinarian and monitored animal's response to treatment.
Front Desk Supervisor
Kirkwood Bark & Lounge
01.2023 - 06.2023
- Developed strong customer service and communication skills while managing a busy front desk.
- Trained new staff members on front desk procedures and best practices.
- Assisted guests with check-ins and check-outs, reservations, room changes.
- Maintained an organized filing system for guest records and paperwork.
- Developed strategies for increasing efficiency at the front desk area.
- Provided quality customer service to guests by greeting them warmly and addressing their needs promptly.
- Maintained strict confidentiality of guest information at all times.
Kennel Tech Supervisor
Petland
09.2022 - 12.2022
- Trained new employees on company policies, procedures and work ethics.
- Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards.
- Delegated tasks to team members according to individual strengths.
- Ensured that safety protocols were followed at all times by all staff members.
- Worked closely with upper management to develop strategies for improving operational efficiency within the department.
- Motivated employees to reach highest professional potential.
- Resolved conflicts between team members and departments.
Manager
Taco Bell
04.2021 - 10.2022
- Mentored and trained new employees on company policies and procedures.
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
- Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles.
- Monitored team productivity and performance to support goals.
- Coached and motivated team, driving sales and delivering exceptional customer service.
- Assigned, prioritized, and delegated tasks and responsibility to departmental employees.
Manager
Captain D's
01.2022 - 05.2022
- Mentored and trained new employees on company policies and procedures.
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
- Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles.
- Monitored team productivity and performance to support goals.
- Assigned, prioritized, and delegated tasks and responsibility to departmental employees.
- Coached and motivated team, driving sales and delivering exceptional customer service.
Pet Care Associate
Petsmart
12.2020 - 04.2021
- Ensured that all areas were kept clean at all times by adhering strictly to established hygiene protocols.
- Performed routine cleaning tasks such as changing bedding, replenishing food and water dishes, sweeping floors and washing cages.
- Educated customers about responsible pet ownership through informative conversations and literature distribution.
- Provided comprehensive care instructions to pet owners on proper nutrition, grooming, health concerns and general safety.
- Administered medications as prescribed by veterinarians while closely monitoring the effects on each animal's health status.
- Responded promptly to emergency situations involving pets in order to minimize distress and discomfort.
- Assisted customers in selecting the right pet supplies, food and toys for their pets according to their individual needs.
Education
Bachelor of Science (B.S.) - Business Administration
University of Phoenix
Phoenix, AZ05.2026
High School Diploma - undefined
Cedar Grove High School
Ellenwood, Ga05.2020
Skills
- Training facilitation
- Behavioral analysis
- Multitasking
- Multicultural competence
- Teamwork and collaboration
- Attention to detail
- Exceptional communication
- Guest relations
- Initiative-taking
- Strong leadership
Timeline
Front Desk Lead
Bark & Board
01.2025 - Current
Adoptions Counselor
Lifeline Animal Project
08.2023 - 12.2024
Front Desk Supervisor
Kirkwood Bark & Lounge
01.2023 - 06.2023
Kennel Tech Supervisor
Petland
09.2022 - 12.2022
Manager
Captain D's
01.2022 - 05.2022
Manager
Taco Bell
04.2021 - 10.2022
Pet Care Associate
Petsmart
12.2020 - 04.2021
High School Diploma - undefined
Cedar Grove High School
Bachelor of Science (B.S.) - Business Administration
University of Phoenix
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