Summary
Overview
Work History
Education
Skills
Certification
Timeline
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EMMANUEL WILLIAMS

Augusta

Summary

Motivated and customer-focused professional with a passion for property management and a strong background in team coordination, process improvement, and service delivery. Experienced in supporting renovation projects, preparing properties for market, and enhancing operations. Certified in Electronics Technology, with a detail-oriented, hands-on approach. Known for adaptability, a strong work ethic, and a commitment to providing excellent service—ready to bring value to a leasing team.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Warehouse Learning Ambassador

Amazon
05.2024 - Current
  • Facilitated onboarding for over 50+ new associates by leading in-depth site tours and delivering clear, engaging overviews of warehouse layout.
  • Created, updated, and managed training documentation, performance checklists, and job aids; tracked learning progress and compliance.
  • Acted as a key communication bridge between new hires, managers, and leadership teams—addressing questions, clarifying processes, and resolving onboarding challenges to ensure a smooth transition.
  • Leveraged critical thinking and problem-solving skills to identify and resolve package routing errors and workflow bottlenecks, minimizing delays and supporting operational continuity.

House Renovation Specialist

MyKeys Realty
05.2021 - 10.2024
  • Coordinated and supported 5+ residential property renovation projects, ensuring all work was completed on schedule and in alignment with client expectations—contributing to increased property appeal and market readiness.
  • Presented renovation plans, progress updates, and finished results to homeowners and stakeholders, building strong communication and trust throughout each project.
  • Assisted with property walk-throughs and final staging to prepare homes for listing, focusing on enhancing aesthetic appeal and functionality.
  • Initiated process improvements that led to a 15% increase in renovation efficiency, supporting faster property turnover and improved leasing timelines.
  • Led team meetings focused on process improvement and workflow optimization, implementing changes that resulted in a 25% increase in project efficiency and faster turnaround times.


Front End Customer Service Associate

Walmart
11.2022 - 05.2024
  • Delivered high-quality customer service by efficiently processing over 150+ transactions per shift, maintaining a 95% accuracy rate and ensuring a positive checkout experience.
  • Consistently recognized by customers and supervisors for professionalism, approachability, and a solution-focused attitude that enhanced overall satisfaction.
  • Supported a smooth and welcoming front-end environment by collaborating with team members to reduce wait times and resolve issues promptly, contributing to a 20% improvement in customer flow.
  • Proactively addressed customer concerns, handled returns, and answered inquiries with empathy and clarity.
  • Balanced multiple responsibilities during peak hours—including assisting customers, monitoring self-checkout stations, and supporting team operations—while maintaining a friendly and calm demeanor.


Education

Electronics & Engineering

Richmond County Technical Career Magnet School
Augusta, GA
05.2024

Skills

  • Project Management
  • Team Leadership & Communication
  • Task oriented
  • Technical Skills
  • Overcoming objections
  • Problem-Solving
  • Customer Service

Certification

Certification of Workforce Competency in Electronics Technology

Timeline

Warehouse Learning Ambassador

Amazon
05.2024 - Current

Front End Customer Service Associate

Walmart
11.2022 - 05.2024

House Renovation Specialist

MyKeys Realty
05.2021 - 10.2024

Electronics & Engineering

Richmond County Technical Career Magnet School

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EMMANUEL WILLIAMS