Emmanuella Joseph
Atlanta
Summary
Compassionate and motivated future MSN graduate with clinical experience in acute care, medical-surgical, and maternal-newborn nursing. Strong ability to provide safe, patient-centered care while collaborating effectively with interdisciplinary healthcare teams in fast-paced environments. Dedicated to lifelong learning, professional growth, and delivering evidence-based nursing care as a nurse resident.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Event Banquet Server
Swan Coach House
Buckhead, GA
01.2024 - Current
- Provided exceptional service during events, ensuring guest satisfaction and positive experiences.
- Set up and dismantled event spaces efficiently, adhering to venue standards and client specifications.
- Collaborated with kitchen staff to maintain timely food service and presentation quality.
- Assisted in managing inventory of supplies, ensuring availability for seamless event execution.
- Trained new staff members on service protocols and best practices for guest interaction.
Day Shift Supervisor
LowCountry Steakhouse
Atlanta, GA
08.2022 - 12.2023
- Supervised daily operations to ensure efficient service and adherence to quality standards.
- Trained and mentored staff on menu knowledge and customer service techniques.
- Implemented workflow improvements that enhanced team productivity during peak hours.
- Monitored inventory levels and coordinated with suppliers for timely replenishment of stock.
- Resolved customer inquiries and complaints, fostering a positive dining experience.
Fine Dining Server
STK Steakhouse, The ONE Group
Atlanta, GA
05.2020 - 08.2022
- Delivered exceptional customer service in high-pressure dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions effectively.
- Trained new servers on menu offerings, service techniques, and best practices for guest interactions.
- Implemented upselling strategies to enhance guest experience and increase overall revenue.
- Maintained knowledge of wine pairings and menu items to provide informed recommendations.
Server Assistant/ Server
Cheesecake Factory Restaurant
Atlanta, GA
04.2017 - 05.2020
- Assisted servers with timely delivery of food and beverages to enhance guest satisfaction.
- Maintained cleanliness and organization of dining areas to ensure a welcoming environment.
- Collaborated with kitchen staff to streamline service flow during peak hours.
- Supported training of new team members in restaurant protocols and best practices.
Education
Master of Science - Nursing
Brenau University
Gainesville, GA08.2026
Bachelor of Science - Biology
Kennesaw State University
Kennesaw, GA05.2023
Certification
CPR certified
Timeline
Event Banquet Server
Swan Coach House
01.2024 - Current
Day Shift Supervisor
LowCountry Steakhouse
08.2022 - 12.2023
Fine Dining Server
STK Steakhouse, The ONE Group
05.2020 - 08.2022
Server Assistant/ Server
Cheesecake Factory Restaurant
04.2017 - 05.2020
Master of Science - Nursing
Brenau University
Bachelor of Science - Biology
Kennesaw State University