Emme Mangrum
Alpharetta
Summary
Organized and detail-oriented college student with experience in customer service, research support, and administrative operations. Proven ability to manage multiple responsibilities, communicate effectively, and work collaboratively in both corporate and customer-facing environments. Skilled in Microsoft Excel, organization, and problem-solving, with a strong commitment to accuracy, professionalism, and delivering excellent service.
Overview
4
4
years of professional experience
Work History
Research & Administrative Intern
Kimberly-Clark
2025.05 - Current
- Assisted with product performance studies by preparing materials and supporting testing of paper towels, bath tissue, and other consumer products.
- Traveled to testing locations to help conduct research studies and ensure accurate data collection.
- Organized and maintained inventory of study materials, archive files, and testing boxes to improve accessibility and efficiency.
- Converted information from Microsoft Word into Microsoft Excel while maintaining accurate records.
- Imported, organized, and updated research data in Excel to support documentation and reporting.
- Collaborated with team members to support daily research operations and administrative projects.
- May 2026 – August 2026 (or "Present" if you're still working there)
Host
Pet Suites
2024.05 - 2024.08
- Ensured the safety, health, and well-being of pets in a fast-paced boarding environment.
- Communicated with pet owners through phone calls, emails, and text messages to answer questions and provide updates.
- Promptly informed customers of concerns regarding their pets while maintaining professionalism and empathy.
- Resolved customer concerns calmly and effectively to provide a positive customer experience.
- Worked closely with team members to maintain a safe, clean, and welcoming environment for pets and owners.
Sales Associate
LOFT Outlet
2023.02 - 2024.03
- Assisted customers with product selection while providing friendly and personalized service.
- Operated cash registers and processed customer transactions accurately.
- Organized merchandise displays and maintained a clean, visually appealing sales floor.
- Built positive customer relationships through effective communication and product knowledge.
Office Intern
Athena Media Group & Athena Institute
2023.06 - 2023.08
- Organized, scanned, and filed company documents to improve record accessibility.
- Retrieved, sorted, and distributed incoming mail.
- Assisted with administrative duties, including organizing financial records and reviewing account information.
- Maintained organized office files and supported day-to-day business operations.
Sales Associate
Kid to Kid
2022.03 - 2023.01
- Assisted customers in finding clothing and toys that fit their needs and budget.
- Operated cash registers and processed purchases accurately.
- Organized merchandise and maintained a clean, safe shopping environment.
- Collaborated with coworkers to provide excellent customer service.
Education
No Degree - Business Management
Brigham Young University–Idaho
Rexburg, Idaho2027-04
High School Diploma -
Milton High School
Milton, GA2024-05
Skills
- Customer Service
- Microsoft Excel
- Microsoft Word
- Data Entry
- Administrative Support
- Inventory Management
- Organization
- Time Management
- Team Collaboration
- Communication
- Problem Solving
- Multitasking
- Attention to Detail
- Adaptability
Timeline
Research & Administrative Intern
Kimberly-Clark
2025.05 - Current
Host
Pet Suites
2024.05 - 2024.08
Office Intern
Athena Media Group & Athena Institute
2023.06 - 2023.08
Sales Associate
LOFT Outlet
2023.02 - 2024.03
Sales Associate
Kid to Kid
2022.03 - 2023.01
No Degree - Business Management
Brigham Young University–Idaho
High School Diploma -
Milton High School