Emmily Pina Cortez
Chamblee
Summary
My name is Emmily, and I graduated high school with honors in 2024. I am currently pursuing an associate’s degree at Georgia State University for Nursing. I am a dedicated and hardworking individual who thrives on challenges and continuously pushes myself to achieve my goals. I began my customer service career in 2022 as a Customer Service Associate at Walgreens Pharmacy, where I developed strong sales skills and learned the importance of building customer relationships. My commitment to learning and self-improvement led to a promotion into a leadership role. In addition, I possess skills as a translator and interpreter, enhancing my ability to communicate effectively with diverse communities. I have also obtained certifications in CPR/First Aid and Phlebotomy, and I am currently pursuing my Registered Behavior Technician certification.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Walgreens
01.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Translator Interpreter Receptionist
Family Med Physican Practice
06.2024 - 10.2024
- Translated documents from English to Spanish.
- Reviewed final work to spot and correct errors in punctuation, grammar, and translation.
- Managed multiple projects simultaneously while maintaining strict deadlines and attention to detail.
- Improved readability of translated materials by employing advanced proofreading techniques and meticulous editing skills.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA01-2024
Certified Phlebotomist Technician -
Phlebotomy Training Specialist
Chamblee, GA09-2024
Registered Behavior Technician -
Autism Partnership Foundation
Seal Beach, CA09-2025
Associate of Science - Nursing
Georgia State University
Atlanta, GA03-2027
Skills
- Inventory control
- Quality assurance
- Data Entry
- Customer Service
- Medical Policy & Procedures
- Phlebotomy & Lab Collections
Certification
- Basic Life Support Certification (BLS)
- CPR/AED Certification
- Certified Phlebotomy Technician
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Translator Interpreter Receptionist
Family Med Physican Practice
06.2024 - 10.2024
Customer Service Associate
Walgreens
01.2022 - Current
High School Diploma -
Penn Foster Career School
Certified Phlebotomist Technician -
Phlebotomy Training Specialist
Registered Behavior Technician -
Autism Partnership Foundation
Associate of Science - Nursing
Georgia State University
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