Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Emoni Thompson

Warner Robins

Summary

Dynamic professional with extensive experience in customer service and staff training at Zaxby’s. Proven expertise in food safety and cash handling, ensuring compliance with health standards while enhancing guest satisfaction. Adept at conflict resolution and fostering teamwork, consistently delivering exceptional service in fast-paced environments.

Overview

9
9
years of professional experience

Work History

Crew Trainer/Cashier

Zaxby’s
Warner Robins
04.2025 - Current
  • Executed opening duties, including food and beverage preparation following sanitation policies.
  • Maintained strict adherence to sanitation policies to uphold health standards.
  • Expedited food orders while ensuring accuracy in order fulfillment.
  • Supervising registers in processing cash and credit card transactions
  • Coached new cashiers in processes and operations.

Server

Waffle House
Warner Robins
12.2022 - 01.2025
  • Greeted guests and provided menus.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Followed health safety guidelines when preparing and serving food products.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Assisted in training new servers.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Took orders from customers accurately and in a timely manner.
  • Provided excellent customer service to ensure satisfaction.

Lead Teacher

Special Blessings LLC,
Perry
07.2021 - 08.2022
  • Supervised and monitored children's activities to ensure safety and engagement.
  • Created and implemented curriculum tailored to developmental needs.
  • Provided guidance and support, fostering a nurturing and stimulating environment.
  • Observed and assessed children's development to inform future instructional strategies.

Certified Nursing Assistant

Hands of Hope, LLC
Perry
11.2020 - 04.2021
  • Delivered direct patient care, ensuring comfort and safety for all individuals.
  • Facilitated effective communication with patients to address concerns and provide updates.
  • Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
  • Monitored vital signs including blood pressure, pulse rate, respiration rate.
  • Assisted patients with activities of daily living such as bathing, grooming, and dressing.

Management

Sgt Casey's Rentals
12.2016 - 11.2018
  • Maintained an organized workspace to enhance productivity and efficiency.
  • Managed daily operations to ensure smooth workflow and optimal performance.
  • Ensured customer satisfaction through effective service delivery and support.
  • Conducted budgeting and financial reporting for accurate fiscal management.
  • Executed project planning and management to align with strategic objectives.

Education

CNA Certification - CPR + First Aid + AED Certified

Health Tech of GA
01.2018

High School Diploma -

Warner Robins High School
01.2014

Skills

  • Food safety
  • Cash handling
  • Customer service
  • Order management
  • Staff training
  • Conflict resolution
  • Communication skills
  • Safe food handling

References

Available upon request

Timeline

Crew Trainer/Cashier

Zaxby’s
04.2025 - Current

Server

Waffle House
12.2022 - 01.2025

Lead Teacher

Special Blessings LLC,
07.2021 - 08.2022

Certified Nursing Assistant

Hands of Hope, LLC
11.2020 - 04.2021

Management

Sgt Casey's Rentals
12.2016 - 11.2018

CNA Certification - CPR + First Aid + AED Certified

Health Tech of GA

High School Diploma -

Warner Robins High School

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Emoni Thompson