Emontae Johnson
Tucker
Summary
Ability to identify and resolve problems as well as generate new ideas Excellent management as well as supervisory skills Advanced skill set with Microsoft Office programs Highly dependable with a positive, can-do attitude Very detailed and work-oriented Able to take initiative and exhibit leadership qualities Established customer service and communication skills Evaluate loan servicing data, research issues along with exceptions and execute apt changes. Monitor, coordinate loan payoffs, disbursements and demands. Ensure all loan servicing disclosures are completely error free. Ensure all loan servicing disclosures are completely error free. Ensure all loan servicing disclosures are completely error free. Analyze client staff capabilities to integrate organizations work rules with servicing operations of customers.
Overview
10
10
years of professional experience
Work History
Payment Processor Supervisor
Shellpoint Mortgage
08.2023 - Current
- Work accounts receivable for Medicaid verification and payments
- Work remittance advice from Medicaid ensuring accuracy of payments
- Research and obtain extensive knowledge of FDCPA debt recovery laws and assist in recovering commercial debt from organizations
- Communicate effectively with patients, physicians, hospital staff, and insurance representatives to ensure accuracy in claims processing
- Review claims to determine if process correctly and if necessary, direct patients to contact insurance companies regarding additional benefit questions
- Perform collections activities on delinquent loan accounts to include repossessions, foreclosures, bankruptcy proceedings, and disposition of repossess assets
- Increase profitability through negotiation and enforcement of schedule collection campaigns
Customer Service Supervisor
Elevance Health
11.2020 - 06.2023
- Eligibility to receive benefits associated with their individual or company sponsored health insurance plan
- Determination of out of pocket costs related to medical or dental office visits, prescription medications, inpatient and outpatient procedures, diagnostic imaging for treatment of injuries, medical equipment and preventive care
- Understanding of payments and claims related to office and hospital visits and medical and dental procedures, and thoroughly explaining how customer benefits are applied to costs associated with these visits and procedures
- Finding an in-network primary care or specialist doctor in a geographical area or specialty
- Education on disease management programs and healthy living programs personalized to the customer's medical condition or health improvement goals
Claims Adjuster
Progressive Insurance
03.2017 - 05.2020
- Investigating, evaluating and settling insurance claims
- Determining whether the insured's policy covers the claimed loss
- Deciding an appropriate amount the company should pay out
- Ensuring that claims are not fraudulent
- Contacting claimant's employers or doctors for additional information if the claim is questionable
- Conferring with legal counsel when needed
- Negotiating settlements and authorizing payment
Branch Manager
Advance America
05.2015 - 02.2017
- Redistributing inventory
- Managing staff rooms and concessions
- Web-link creation
- Group maintenance
- Building group rebate packages
- Review Group Detail Reports to include the following: Checking for VIPs, Setting up routing for billing details, Ensuring that all concessions are applied correctly such as: staff rates, suites, and group comps
- Track and charge late cancellations
- Track reservations with a failed deposit and reaching out for updated payment
- Assist with other on-property reservation needs including but not limited to: Business Travel, Site Visits, and Rate per Management
- Group Reservations Tasks to include: Uploading rooming lists, Processing changes, cancellations, etc., Assisting with phone coverage for group reservations, Assisting manager with other tasks as needed, Assisting with overflow transient calls and checklist as necessary
Education
Healthcare Management -
ultimate Medical Academy
03.2025
Associate Healthcare Assistant -
Meridian Community College
05.2012
Skills
- Claims processing
- Medicaid verification
- Health insurance eligibility
- Customer service
Timeline
Payment Processor Supervisor
Shellpoint Mortgage
08.2023 - Current
Customer Service Supervisor
Elevance Health
11.2020 - 06.2023
Claims Adjuster
Progressive Insurance
03.2017 - 05.2020
Branch Manager
Advance America
05.2015 - 02.2017
Healthcare Management -
ultimate Medical Academy
Associate Healthcare Assistant -
Meridian Community College
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