Enajah Day
Atlanta
Summary
Dynamic employee with a strong background in management, staff development and outstanding customer service. Committed to enhancing team skills and ensuring client satisfaction through effective conflict resolution and communication.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Courtesy Team
Mercedes-Benz Stadium
Atlanta
03.2026 - Current
- Monitored crowd behavior to ensure safety at events.
- Conducted security checks at entry points for unauthorized items.
- Responded promptly to incidents, maintaining order and safety.
- Supervised entrance points throughout the event venue to ensure no prohibited items were allowed inside.
- Greeted guests upon arrival while ensuring they followed proper protocols for entry into the facility.
Manager
Cookout Restaurant
Atlanta
12.2016 - 05.2026
- Managed daily operations and staff scheduling to ensure smooth workflow.
- Managed staff scheduling to optimize workforce efficiency and coverage.
- Coordinated training programs to enhance team skills and efficiency.
- Trained new employees on service protocols and customer interaction techniques.
- Oversaw customer service initiatives to improve client satisfaction and engagement.
- Conducted performance reviews for team members.
Traveling Trainer
Cookout Restaurant
Burlington
10.2014 - 12.2016
- Developed training programs for diverse employee skill sets.
- Evaluated training effectiveness through participant feedback and assessments.
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
Education
Associate of Applied Science - Audio
SAE Institute
Atlanta, GA03-2025
Bachelor of Science - Criminology
University of North Carolina At Greensboro
Greensboro, NC05-2016
Skills
- Operational Management
- Staff scheduling
- Workflow optimization
- Risk Management
- Team training
- Employee development
- Guest Relations
- Customer service excellence
- Conflict management
- Motivational Leadership
- Effective communication
- Active listening
- Flexibility
- Bilingual
Websites
Certification
- Avid Certified User - Pro Tools
- Dante Certification Programs- Level 1
- ServSafe Manager
- TIPS Alcohol Certification
Timeline
Courtesy Team
Mercedes-Benz Stadium
03.2026 - Current
Manager
Cookout Restaurant
12.2016 - 05.2026
Traveling Trainer
Cookout Restaurant
10.2014 - 12.2016
Associate of Applied Science - Audio
SAE Institute
Bachelor of Science - Criminology
University of North Carolina At Greensboro