Entee D. Butts
Covington
Summary
With a proven track record at the Department of Veterans Affairs, I excel in patient care coordination and medical record assessment. My adaptable nature and detail-oriented approach have significantly enhanced patient satisfaction and confidentiality maintenance. Expert in medical terminology and patient communication, I consistently prioritize efficient and compassionate service.
Professional with strong expertise in medical administration and patient support. Proven track record of effective collaboration within healthcare teams to deliver high-quality care and support. Skilled in managing medical records, scheduling appointments, and ensuring smooth communication between patients and healthcare providers. Reliable, adaptable, and results-driven with focus on meeting evolving needs of healthcare environment.
Healthcare professional with comprehensive experience in patient support and administrative tasks within medical facilities. Known for reliability and flexibility in meeting changing needs while maintaining high standards. Skilled in patient scheduling, record management, and team collaboration to ensure smooth operations.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Medical Support Assistant
Department of Veterans Affairs
01.2024 - Current
- Provided compassionate support, addressing patient concerns and inquiries in a professional manner.
- Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
- Maintained a high degree of professionalism and composure in high-stress situations, ensuring the well-being of patients and staff alike.
- Improved patient satisfaction by efficiently scheduling appointments and managing phone lines.
- Participated in ongoing professional development opportunities, staying current on industry best practices and regulatory guidelines.
- Facilitated smooth transitions between appointments, effectively communicating with both patients and medical professionals on schedule updates or changes.
- Streamlined patient check-in process with effective communication and organization skills.
- Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
- Interviewed patients to verify and update clinical and demographic records.
- Performed medical records management, including filing, organizing and scanning documents.
- Organized patient records to research records, extract medical information and review records for completeness and accuracy.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted in the reduction of appointment wait times by coordinating schedules and optimizing available resources.
Phlebotomy Specialist
Childrens Hospital of Atlanta
01.2019 - 12.2023
- Participated in continuing education programs to stay updated on the latest phlebotomy techniques and best practices.
- Built strong relationships with patients through clear communication and empathetic care during blood draws.
- Acted as a liaison between laboratory staff and other healthcare providers, ensuring timely communication of critical test results.
- Participated in quality improvement initiatives, enhancing laboratory efficiency and safety measures.
- Utilized electronic medical record systems effectively for accurate documentation of all phlebotomy procedures performed on patients.
- Streamlined the phlebotomy process for improved turnaround times and increased productivity.
- Provided support to colleagues during high-volume periods or challenging cases, fostering a positive team environment.
- Performed venipuncture using various techniques including straight needle, butterfly needle, syringe methods to accommodate diverse patient needs.
- Assisted in training new staff members on proper phlebotomy techniques, resulting in a more skilled workforce.
- Consulted with physicians regarding appropriate specimen types needed for diagnostic testing purposes as necessary.
- Maintained a clean and safe work environment, adhering to infection control protocols and best practices.
- Reduced patient wait times by implementing an effective patient flow system within the lab.
- Increased accuracy in specimen handling by following strict protocol for centrifugation, aliquoting, and storage procedures.
- Updated patient records accurately, contributing to better overall continuity of care for each individual.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Verified patients' identification for proper sample collection.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
Medical Assistant
WellStar Atlanta Medical Center
10.2016 - 05.2019
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
Medical Laboratory Technician
Medchiper Homes
03.2013 - 02.2016
- Ensured quality control by performing routine maintenance on lab equipment and calibrating instruments as needed.
- Performed routine maintenance and calibration of laboratory equipment to produce accurate results.
- Followed safety protocols to maintain safe and secure laboratory environment.
- Assisted in the training of new staff members, ensuring proper knowledge transfer and adherence to safety protocols.
- Prepared reagents and solutions, making readily available during testing for convenience.
- Prepared laboratory samples for analysis and performed data entry for accurate reporting.
- Developed strong working relationships with colleagues, fostering a positive team culture focused on collaboration and innovation.
- Enhanced patient care through accurate and timely diagnostic testing for various medical conditions.
- Ensured patient confidentiality by adhering to strict privacy guidelines when handling sensitive medical information.
- Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
- Participated in laboratory audits and assessments to maintain compliance and improve results.
Certified Nursing Assistant
Central State Hospital
01.2003 - 06.2012
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Transported patients between rooms and appointments or testing locations.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Education
Associate of Science - Practical Nursing
Central Georgia Technical College
Macon, GA02-2018
Skills
- Detail-oriented
- Medical record assessment
- HIPAA compliance
- Patient communication
- Adaptable to change
- Patient scheduling
- Insurance verification
- Patient care coordination
- Patient confidentiality maintenance
- Microsoft office suite proficiency
- Appointment scheduling
- Medical billing and coding
- Exam room preparation
- Medical office administration
- Medical terminology proficiency
- Customer service
- Specimen labeling
- CPR
- Clinical documentation
- Phlebotomy
- Medical procedures
- Medical terminology knowledge
Certification
- Certified Phlebotomy Technician (CPT) - National Healthcareer Association (NHA).
- Basic Life Support (BLS) - American Heart Association.
- EKG Technician Certification (CET) - National Healthcareer Association (NHA).
- Advanced Cardiac Life Support (ACLS) - American Heart Association.
Timeline
Medical Support Assistant
Department of Veterans Affairs
01.2024 - Current
Phlebotomy Specialist
Childrens Hospital of Atlanta
01.2019 - 12.2023
Medical Assistant
WellStar Atlanta Medical Center
10.2016 - 05.2019
Medical Laboratory Technician
Medchiper Homes
03.2013 - 02.2016
Certified Nursing Assistant
Central State Hospital
01.2003 - 06.2012
Associate of Science - Practical Nursing
Central Georgia Technical College
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