Erany Ivory
Vienna
Summary
Compassionate professional with a focus on customer satisfaction, adaptability, and problem-solving. Experienced in providing quality care in fast-paced environments, enhancing patient experiences and streamlining operational processes.
Detail-oriented associate with a strong background in customer service and healthcare support. Proven ability to adapt quickly to changing priorities while enhancing patient satisfaction and optimizing workflow efficiency. Committed to fostering a compassionate care environment.
Overview
4
4
years of professional experience
Work History
Associate
Amazon
Newman, GA
10.2025 - 01.2026
- Assisted in daily operational tasks, ensuring compliance with safety protocols and procedures.
- Collaborated with team members to optimize workflow efficiency within assigned departments.
- Supported inventory management processes, tracking product availability and stock levels accurately.
- Engaged in problem-solving activities to address customer inquiries and enhance service quality.
- Adapted quickly to changing priorities, demonstrating flexibility in fast-paced environments.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
CNA
Clip Board Health
Georgia
05.2025 - 10.2025
- Provided compassionate patient care, ensuring comfort and safety during daily activities.
- Assisted with personal hygiene tasks, fostering dignity and respect for patients.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and organization of patient rooms and equipment.
- Adapted to diverse patient needs, enhancing overall patient satisfaction and experience.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
CNA
The Place at Martinez
Georgia
01.2025 - 05.2025
- Documented patient progress and care delivered in electronic health records accurately.
- Collaborated with healthcare team to develop individualized care plans for patients.
- Educated patients on health management and wellness practices effectively.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Reduced patient stress levels through effective communication and active listening skills.
CNA
Crisp Regional Nursing and Rehabilitation
Cordele, GA
06.2024 - 08.2024
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
Associate
Amazon
Georgia
10.2023 - 07.2024
- Executed routine audits on equipment and supplies, maintaining standards for operational readiness.
- Participated in training initiatives for new team members, fostering a collaborative learning culture.
- Contributed to process improvements by identifying inefficiencies and suggesting actionable solutions.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Improved reporting accuracy, implementing new data management system.
Shift Manager
Popeyes Chicken
Vienna, GA
10.2021 - 09.2023
- Supervised daily operations to ensure adherence to company standards and policies.
- Trained and mentored team members on customer service excellence and food safety protocols.
- Implemented inventory management procedures to optimize stock levels and reduce waste.
- Coordinated staff schedules to maintain efficient workflow during peak hours.
- Resolved customer complaints effectively, enhancing overall guest satisfaction and loyalty.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Promoted a positive work environment through open communication and constructive feedback.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Customer Service Cashier
Chic-Fil-A
Cordele, GA
05.2022 - 08.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balance throughout shifts.
- Assisted customers with inquiries, ensuring exceptional service experience.
- Collaborated with team members to streamline order fulfillment processes.
- Handled customer complaints promptly, enhancing satisfaction and loyalty.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Counted money in drawers at beginning and end of each shift.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
Education
Nursing
Clayton State University
Morrow, GA05-2028
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Workplace safety
- Cash handling
Timeline
Associate
Amazon
10.2025 - 01.2026
CNA
Clip Board Health
05.2025 - 10.2025
CNA
The Place at Martinez
01.2025 - 05.2025
CNA
Crisp Regional Nursing and Rehabilitation
06.2024 - 08.2024
Associate
Amazon
10.2023 - 07.2024
Customer Service Cashier
Chic-Fil-A
05.2022 - 08.2022
Shift Manager
Popeyes Chicken
10.2021 - 09.2023
Nursing
Clayton State University