Ereselah Bryant
McDonough
Summary
Results-driven Remote Customer Service and Verification Specialist with 7 years of experience in high-volume call centers and remote operations. Expertise in reviewing customer data for compliance, managing chat and phone communications, and resolving complex inquiries to enhance customer loyalty. Maintains composure in fast-paced digital environments while consistently meeting operational benchmarks.
Overview
11
11
years of professional experience
Work History
Medical Support Assistant
Department of Veterans Affairs
Decatur
01.2024 - Current
- Manage high-volume inbound and outbound patient communications, consistently meeting operational service benchmarks.
- Coordinate digital administrative and data entry processes to optimize call center efficiency and accurate tracking.
- Maintain strict adherence to organizational policy and privacy compliance standards across all interactions.
- Actively listen to customer concerns, document technical details accurately, and resolve escalated inquiries within tight time frames.
Remote Patient Access Associate
Emory Healthcare Midtown Hospital
Atlanta
06.2019 - 12.2023
- Assisted patients remotely in a high-volume call center environment, providing courteous, efficient, and professional communication
- Implemented rigorous data entry and verification protocols, ensuring error-free records and cross-referencing customer files for accuracy
- Successfully balanced simultaneous communication streams, coordinating real-time updates between digital interfaces and phone calls.
- Maintained exceptional composure and high performance during peak high-demand windows and stressful client scenarios
Medical Claims Customer Service Representative
EbixExchange
Johns Creek
05.2018 - 03.2019
- Leveraged multiple complex computer systems simultaneously to optimize workflows, resulting in superior task completion rates and data accuracy
- Registered and verified customer documentation and insurance details, resolving discrepancies to ensure policy compliance.
- Provided courteous support while managing a dedicated queue of customer inquiries, enhancing service satisfaction.
Call Center Representative
Chime Solutions
Morrow
09.2015 - 05.2018
- Managed high daily call volumes in a fast-paced environment, reducing average handling duration while maintaining top-tier customer loyalty.
- Mastered multi-screen logic and diverse software systems to accelerate processing speeds and dramatically reduce customer wait times.
- Documented digital consumer interactions in detail, enriching centralized team knowledge base.
- Provided product information and service details, enhancing customer understanding and satisfaction.
- Collaborated with team members to enhance service quality and streamline efficiency.
- Maintained a positive attitude while handling challenging customer situations.
Auditor
Randstad
Atlanta
01.2016 - 06.2016
- Conducted thorough audits to ensure compliance with regulatory standards.
- Conducted comprehensive digital audits, analyzing complex data streams to identify irregularities and ensure compliance with regulatory standards.
- Utilized auditing software to enhance data analysis efficiency.
- Streamlined evaluation processes, executing high-volume analysis accurately and adhering to strict deadlines.
- Completed all tasks within set deadlines.
Education
High School Diploma -
Ubion Grove High Schoole
McDonough, GA05-2007
Some College (No Degree) - Business Healthcare Technology
West Georgia Technical College
La Grange, GA05-2026
Skills
- Policy Compliance & Quality Assurance (Expert)
- Inbound/Outbound Phone Operations (Expert)
- Customer Service & Conflict Resolution(Expert)
- Data Verification & Accuracy(Expert)
- Multitasking & Digital Chat Navigation(Expert)
- Logic, Reasoning & Problem-Solving(Expert)
- Time Management & Attendance Reliability(Expert)
Timeline
Medical Support Assistant
Department of Veterans Affairs
01.2024 - Current
Remote Patient Access Associate
Emory Healthcare Midtown Hospital
06.2019 - 12.2023
Medical Claims Customer Service Representative
EbixExchange
05.2018 - 03.2019
Auditor
Randstad
01.2016 - 06.2016
Call Center Representative
Chime Solutions
09.2015 - 05.2018
High School Diploma -
Ubion Grove High Schoole
Some College (No Degree) - Business Healthcare Technology
West Georgia Technical College