Erianna DuPrey
Port Wentworth
Summary
Dynamic customer service professional with proven leadership at Savannah Veterinary Emergency Clinic. Expert in technical troubleshooting and cash handling, consistently enhancing customer satisfaction. Recognized for developing training programs that improved team performance and streamlined operations. Committed to maintaining high standards in animal care and fostering positive client relationships.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Savannah Veterinary Emergency Clinic
Savannah
06.2022 - Current
- Answered customer inquiries via phone, email, and chat.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed positive relationships with customers through friendly interactions.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained a high level of professionalism when dealing with difficult customers.
- Maintained cleanliness and sanitation of exam rooms and treatment areas.
- Counseled pet owners on proper nutrition, preventative health care, grooming techniques.
- Filled prescriptions for pet owners when needed.
- Observed animals closely for any changes in behavior or physical condition.
- Responded to emergency calls promptly and efficiently.
- Assisted veterinarians with the examination, diagnosis, and treatment of animals.
- Recorded patient histories accurately within medical records system.
- Managed customer complaints regarding billing errors or discrepancies.
- Prepared invoices for customers and suppliers.
Associate Lead With Keys
PetSmart Inc.
Savannah
05.2018 - 09.2022
- Responsible for taking care of animals
- Responsible for daily tasking
- Responsible for stocking
- Responsible for the health and cleanliness of tanks and animals
- Training employees in multiple departments
- Responsible for customer service satisfaction
- Communicate and coordinate with high-ranking officials and other to provide advice on Customer Service matters
- Responsible for cash deposits and finance
- Responsible for taking care of animals
- Responsible for taking care of the customers in the Grooming Salon
- Prepare daily schedules for employees
- Prepare daily tasks
- Training employees in multiple departments
- Training employees on the register
- Responsible for cash handling
- Excellent customer service
- Stocking treats, toys, and leashes and collars
- Knowledgeable of dog and cat food
- Understanding product on aisles
- Communicate and coordinate with high-ranking officials and others to provide advice on Customer service matters
- Ensured that all customers were provided with appropriate access to their respective areas.
Shift Manager
Captain D's
Hinesville
06.2015 - 05.2018
- Responsible for cash deposits and finance
- Communicate and coordinate with high-ranking officials and others to provide advice on Customer Service matters
- Responsible for interviewing for job openings.
- Orchestrated staff meeting to ensure all employees are informed about day-to-day operation
- Prepare daily schedule for 20 employees
- Instill and ensure the effectiveness of professional ethic
- Trained personnel on customer service, food prep, cashier and culinary
- Responsible for prepping over 300 plates.
- Ensure all food is prepped for lunch and/or dinner rush
- Ensure all food is fresh and cooked to standard
- Guarantee work area is up to OSHA standard
- Quickly unload product shipments and stocked freezer
- Prepared numerous orders simultaneously
- Responsible for $150.00 drawer
- Maintain accountability of my cash drawer
- Properly received orders
- Processed payments and responded properly to customers
- Served orders and counters, windows, and tables
- Properly portioned and package takeout foods for customers
Education
Bachelor of Science - Management
University of Phoenix
Phoenix, AZ05-2024
High School Diploma -
Bradwell Institue
Hinesville, GA05.2017
Skills
- Finance and accounting
- Microsoft Office proficiency
- Technical troubleshooting
- Multi-tasking abilities
- Customer service excellence
- Advertising and design skills
- Reliability and punctuality
- Cash handling expertise
- Mathematical proficiency
- Team collaboration
- Professional demeanor
- Proven leadership
- Animal care knowledge
- Cleaning and maintenance
- Inventory stocking
- Technical support services
- Customer relationship management
- Employee training and development
- Inventory management strategies
- Time management skills
- Problem-solving capabilities
- Medical terminology expertise
References
- Julie Harelson (912) 660-3494
- Krystal Udelhofen (773) 372-5368
- Brittany McLaughlin (912) 659-0960
References
References available upon request.
Education And Awards
- Bachelor of Science, Elementary Education, Georgia Southern, 05/01/22
- High School Diploma, Bradwell Institute, 05/01/17
- Future Georgia Educator, 2017
- Certificate of Achievement General Management, 2016
- Skills USA Advertising and Design, 2015
- Work Ethics Excellence Certificate, 2015
- Academic Excellence Certificate, 2014
Timeline
Customer Service Representative
Savannah Veterinary Emergency Clinic
06.2022 - Current
Associate Lead With Keys
PetSmart Inc.
05.2018 - 09.2022
Shift Manager
Captain D's
06.2015 - 05.2018
Bachelor of Science - Management
University of Phoenix
High School Diploma -
Bradwell Institue
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